Customer Solutions Rep

Company: Manpower Group Inc.
Location: Boise
Posted on: April 25, 2024

Job Description:

Are you an experienced customer service expert with a knack for problem-solving and innovation? Our client is seeking a talented customer oriented individual to join their team. As a Customer Solutions Rep, the perfect candidate will have superior communication and organizational skills and excellent problem-solving ability.
Job Title: Customer Service Rep
Location: Boise, Idaho-THIS IS A HYBRID ROLE
Pay Range: $18.88
What's the Job?

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  Validate customer entitlement and log cases for routing or dispatching end-users to the proper resources.
  
  
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  Manage service request of customers through various access channels.
  
  
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  Work with escalated customers, driving actions in post-incident reviews.
  
  
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  Review customer feedback related to entitlement and case management, analyzing statistics for continuous improvement.
  
  
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  Lead projects for process or quality improvements, documenting changes accordingly.
  
  
  What's Needed?
  
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    High school diploma or equivalent; some college-level education preferred
    
    
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    Minimum of 5+ years of general experience, or equivalent combination of experience
    
    
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    Computer proficiency and problem solving skills
    
    
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    Accuracy in data entry
    
    
    What's in it for me?
    
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      Weekly pay; direct deposit available
      
      
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      Medical, dental and vision benefits offered
      
      
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      Paid training
      
      
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      Dedicated career partner to help you achieve your career goals
      
      
      If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
      About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
      ManpowerGroup - (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
      ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Keywords: Manpower Group Inc., Boise , Customer Solutions Rep, Other , Boise, Idaho