ITSM Process/Tools Engineer
Posted on: September 9, 2020
Business Group HighlightsDefense
The Defense group supports the Department of Defense (DoD) mission
to keep our homeland and its citizens safe. We provide solutions to
improve the Nation's defense by providing software, systems
engineering, IT, training and logistics and fleet management
Every day at Perspecta, we enable hundreds of thousands of
people to take on our nation's most important work. We---re a
company founded on a diverse set of
capabilities and skills, bound together by a single promise: we
solving our nation's most complex challenges.
Our team of engineers, analysts, developers, investigators,
and architects work tirelessly to create innovative solutions. We
continually push ourselves---to respond, to
adapt, to go further. To look ahead to
the changing landscape and develop new and innovative ways to serve
customers. Perspecta works with U.S.
government customers in defense, intelligence, civilian, health
care, and state
and local markets. Our high-caliber employees are rewarded in many
only through competitive salaries and benefits packages, but the
create a meaningful impact in jobs and on projects that matter.
Perspecta's talented and robust
workforce---14,000 strong'stands ready to welcome you to the team.
Let's make an
Perspecta has an immediate need for a ITSM Process/Tools Engineer
in the Boise, ID area.Responsibilities
---Service Management tools implementation, integration and
--- End-User Services
--- Understanding of ITSM Processes and Cross Functional
--- Ability to establish and manage operational cadence, governance
--- Service Management
--- End User Services
--- Responsible for day-to-day project execution
--- Project level Risk Management, Schedule Management, Change
Knowledge Management, Configuration Management, Quality Management,
Management & Effective Communication
--- Be the point of contact for any escalations and critical
Education and Experience Required:
Diploma/GED plus 14 years of relevant experience, or Associates
Degree plus 12
years relevant experience, or Bachelor's Degree with 10 years
experience, or Master's Degree with 8 years relevant experience, or
PHD with 6
years relevant experience.
Knowledge and Skills Required:
--- Has sufficient depth and breadth of technical knowledge to
design and scope multiple deliverables across a number of
--- Has demonstrated innovation and communication of new
deliverables and offerings. Has led team in the delivery of
multiple deliverables across multiple technologies.
--- Ability to develop solutions that enhance the availability,
performance, maintainability and agility of a particular customer's
enterprise. Has contributed to the design and application of new
tools. Ability to re-use existing experience to develop new
solutions to take to market.
--- Possesses an understanding, at a detailed level, of
architectural dependencies of technologies in use in the customer's
Information Technology (IT) environment. Frequently uses product
and application knowledge along with internals or architectural
knowledge to develop solutions. A recognized expert in one or more
technologies within own technical community and also at regional
level. Holds a vendor or industry certification in at least one
--- Able to communicate with internal and external senior
management confidently and demonstrate the professionalism of the
--- Ability to work in a multi technology environment with the
ability to diagnose complex technical problems to their root cause.
In addition to troubleshooting skills and consulting skills, has
ability to summaries prognosis and impact at practice lead level.
Ability to adapt a consulting style appropriate to the situation
and can identify up-sell opportunities.
--- Be able to demonstrate a broad understanding of market
dynamics, an industry area, commercial issues, and technical
concerns whilst maintaining depth in core focus area.
--- Ability to present within own area of expertise as part of a
customer sales presentation, putting forward domain-specific
information within the context of an company sales campaign. Has
demonstrated ability to lead others in the gathering of
requirements, designs, plans and estimates. Able to produce
complete proposals for smaller engagements within own area of
--- Demonstrates broad knowledge in other technical areas in order
to properly manage complex integration efforts. Demonstrates
application of technical expertise in successful engagements
involving multiple disciplines.
--- Able to independently complete solution implementation or
application design deliverables.
--- Able to manage a team of consultants in the completion of one
or more solution requirements, architecture, or implementation
Complex, Inter-Discipline, Inter-Organizational - Can perform tasks
level technicians, specialists, and or managers not performed at
Level 3 due to
the size and/or complexity of the tasks.
Management - May work individually or as a key member of a senior
team. Oversees and monitors performance across several disciplines,
required, takes steps to resolve issues.
guidance and direction to Government and Vendor senior level
managers. Directs multiple contractor and subcontractors teams
compliance or information assurance certification commensurate with
objectives and services required within the task order Applicable
hardware training and certifications commensurate with the
objectives, services required, and IT environment specified within
About PerspectaWhat matters to our nation, is what matters to us.
At Perspecta, everything we do, from conducting innovative research
to cultivating strong relationships, supports one imperative:
ensuring that your work succeeds. Our company was formed to bring a
broad array of capabilities to all parts of the public sectorfrom
investigative services and IT strategy to systems work and
Our promise is simple: never stop solving our nations most complex
challenges. And with a workforce of approximately 14,000, more than
48 percent of which is cleared, we have been trusted to do just
that, as a partner of choice across the entire sector.
Perspecta is an AA/EEO Employer -
Minorities/Women/Veterans/Disabled and other protected
As a government contractor, Perspecta abides by the following
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
the other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the
disclosure is (a) in response to a formal complaint or charge, (b)
in furtherance of an investigation, proceeding, hearing, or action,
including an investigation conducted by the employer, or (c)
consistent with the contractors legal duty to furnish information.
41 CFR 60-1.35(c).
Keywords: Perspecta, Boise , ITSM Process/Tools Engineer, Engineering , Boise, Idaho
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