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ITSM Process/Tools Engineer

Company: Perspecta
Location: Boise
Posted on: October 15, 2020

Job Description:

Business Group Highlights

The Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions.


Every day at Perspecta, we enable hundreds of thousands of
people to take on our nation's most important work. We---re a company founded on a diverse set of
capabilities and skills, bound together by a single promise: we never stop
solving our nation's most complex challenges.
Our team of engineers, analysts, developers, investigators, integrators
and architects work tirelessly to create innovative solutions. We continually push ourselves---to respond, to
adapt, to go further. To look ahead to
the changing landscape and develop new and innovative ways to serve our
customers. Perspecta works with U.S.
government customers in defense, intelligence, civilian, health care, and state
and local markets. Our high-caliber employees are rewarded in many ways---not
only through competitive salaries and benefits packages, but the opportunity to
create a meaningful impact in jobs and on projects that matter. Perspecta's talented and robust
workforce---14,000 strong'stands ready to welcome you to the team. Let's make an
impact together.

Perspecta has an immediate need for a ITSM Process/Tools Engineer in the Boise, ID area.


---Service Management tools implementation, integration and support.

--- End-User Services

--- Understanding of ITSM Processes and Cross Functional Services

--- Ability to establish and manage operational cadence, governance and reporting

--- Service Management

--- End User Services

--- Responsible for day-to-day project execution

--- Project level Risk Management, Schedule Management, Change Management,
Knowledge Management, Configuration Management, Quality Management, Resource
Management & Effective Communication

--- Be the point of contact for any escalations and critical Technical assistance


Education and Experience Required:

High School
Diploma/GED plus 14 years of relevant experience, or Associates Degree plus 12
years relevant experience, or Bachelor's Degree with 10 years relevant
experience, or Master's Degree with 8 years relevant experience, or PHD with 6
years relevant experience.

Secret Security
clearance required

Knowledge and Skills Required:

--- Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.

--- Has demonstrated innovation and communication of new deliverables and offerings. Has led team in the delivery of multiple deliverables across multiple technologies.

--- Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise. Has contributed to the design and application of new tools. Ability to re-use existing experience to develop new solutions to take to market.

--- Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's Information Technology (IT) environment. Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions. A recognized expert in one or more technologies within own technical community and also at regional level. Holds a vendor or industry certification in at least one discipline area.

--- Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.

--- Ability to work in a multi technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has ability to summaries prognosis and impact at practice lead level. Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities.

--- Be able to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in core focus area.

--- Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of an company sales campaign. Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates. Able to produce complete proposals for smaller engagements within own area of expertise.

--- Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts. Demonstrates application of technical expertise in successful engagements involving multiple disciplines.

--- Able to independently complete solution implementation or application design deliverables.

--- Able to manage a team of consultants in the completion of one or more solution requirements, architecture, or implementation deliverable.

Complex, Inter-Discipline, Inter-Organizational - Can perform tasks of senior
level technicians, specialists, and or managers not performed at Level 3 due to
the size and/or complexity of the tasks.

Management - May work individually or as a key member of a senior leadership
team. Oversees and monitors performance across several disciplines, and when
required, takes steps to resolve issues.

Provides expert
guidance and direction to Government and Vendor senior level technicians and
managers. Directs multiple contractor and subcontractors teams through to
project completion.

DoD 8570
compliance or information assurance certification commensurate with technical
objectives and services required within the task order Applicable software or
hardware training and certifications commensurate with the technical
objectives, services required, and IT environment specified within the
task order.

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.


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As a government contractor, Perspecta abides by the following provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Perspecta, Boise , ITSM Process/Tools Engineer, Engineering , Boise, Idaho

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