Sr. Technology Engineer
Company: Travelers Insurance
Location: Boise
Posted on: March 15, 2023
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Job Description:
Who Are We?
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
Job Category
Technology
Compensation Overview
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
Salary Range
$96,100.00 - $158,500.00
Target Openings
1
What Is the Opportunity?
At Travelers, we want to ensure our work can be done as efficient
and effective as possible to deliver top-tier service and products
to our customers, employees, and clients. The Technology Operations
Center aids with the technology needs of employees. As the Senior
Technology Operations Engineer, you will support either the
Incident Response Team or the Problem Management Team within the
Technology Operations Center. You will manage and provide
technology solutions for basic and complex issues for lines of
business and/or technology areas across the enterprise. As a Sr.
Technology Operations Engineer, you will work in a fast-paced
environment and leverage your collaboration and incident
correlation skills as well as your thorough understanding of
operations of infrastructure technologies.
What Will You Do?
Drive troubleshooting of network infrastructure and services,
respond to alerts, create solutions, and provide customer
support.
Resolve tasks that require critical thinking and follow documented
actions or instructions to complete the work.
Collaborate with peers to proactively identify potential issues and
areas of improvements in existing network environment.
Provide input to develop and/or redesign solutions while consulting
with application areas and business units to provide technology
recommendations and solutions to support business needs.
Build, leverage, and maintain effective alliances across technical
and business communities to achieve efficient and effective
results.
Flexibility and willingness to work rotational off hours for
on-call support with minimal notice given.
Determine and resolve of technological problems.
Identify and tackle infrastructure root causes using the Root Cause
Analysis (RCA) process.
Remediate and improve resiliency of faulting systems.
Improve troubleshooting documentation with the Incident Response
Team.
Provide input to develop and/or redesign solutions with partnership
from application and engineering teams.
Build, leverage, and maintain effective alliances across technical
and business communities to achieve efficient and effective
results.
Flexibility and willingness to work rotational off hours for
on-call support with minimal notice given.
Multitasks according to business priorities and production
availability requirements.
Act as a Problem Process Ambassador to the Technology and
Operations organization by assisting and guiding through the
problem management process to others who are not familiar or
experienced with the process.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Knowledge and experience with Information Technology Infrastructure
Library processes and event management.
Excellent communication skills with the ability to translate
technical concepts into relevant business terms.
Demonstrated independently research, analyze and pinpoint root
cause of significant system outages in pressure situations and
provides recommendations and can understand what corrective actions
are necessary to resolve and restore services to critical business
systems.
Excellent ability to manage multiple priorities simultaneously and
follow through to ensure timely completion.
Exemplify the ability to provide critical system support and
service across Middleware technologies including Application and
Web servers, SSO technologies, Automation tools, scripting,
monitoring, and analysis tools, and/or network technologies.
Strong technical aptitude with the ability and initiative to
quickly learn new infrastructure technologies and deploy new
concepts and technologies (i.e. Amazon Web Services, Google Compute
Platform, Azure, OpenShift Container Platform, Pivotal Cloud
Foundry, MuleSoft).
4-year degree program preferred
What is a Must Have?
Employment Practices
Travelers is an equal opportunity employer. We believe that we can
deliver the very best products and services when our workforce
reflects the diverse customers and communities we serve. We are
committed to recruiting, retaining and developing the diverse
talent of all of our employees and fostering an inclusive
workplace, where we celebrate differences, promote belonging, and
work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/ .
Keywords: Travelers Insurance, Boise , Sr. Technology Engineer, Engineering , Boise, Idaho
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