Hardware Support Engineer - CPO

Company: Kforce Technology
Location: Garden City
Posted on: September 18, 2023

Job Description:

Kforce has a client in Garden City, ID that is seeking a Hardware Support Engineer. This position is in Boise, ID, onsite work required. The campus is located in Garden City.

Summary:
The Support Engineer III will provide best in class Engineering remote support diagnoses for external and internal customers. As trusted advisor, you should be self-motivated and will create and maintain effective customer relationships so as to ensure customer satisfaction by providing firsthand resolution to technical highly complex in nature malfunctions, should maintain knowledge of leading-edge technologies and actively contribute to the company's technical knowledge portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer engagement.

Duties:

• The Hardware Support Engineer will be responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design and following the Remote Technical Support processes
  
• Remote resolve technical issues from end user's contacts and proactive notification systems
  
• Integration between different department in the company in order to provide End to End professional complete solution to the customers - customer service oriented
  
• Trigger an onsite interaction (parts and/or field dispatch) if the issue cannot be fixed remotely. Proper diagnosis and parts identification are key to ensuring proper handover to the FSE
  
• The Hardware Support Engineer will provide ongoing ideas on improvement in the field of remote Engineering
  
• Integrate technical knowledge and business understanding to create solutions for customer
  

Keywords: Kforce Technology, Boise , Hardware Support Engineer - CPO, Engineering , Garden City, Idaho