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Operations Manager - Idaho Division (Boise)

Company: American Heart Association
Location: Boise
Posted on: January 17, 2020

Job Description:

Overview Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives? Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? you bet! This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. Responsibilities The Operations Manager manages the daily operations of the Idaho Division with the office based in Boise. In this role, you directly contribute to the success of the team through providing expert administrative, project and data management support to the overall Division, coordinating event logistics for the division based campaigns and ensuring effective operations in achievement with identified goals and objectives, including revenue generation and volunteer management to advance our lifesaving mission. Primary responsibilities include: - Manages the daily operations of the division in compliance with AHA policies and standards. - Coordinates accounting/finance processes including completing income and expense processing for the division. Maintains all financial information in accordance with all requirements. - Ensures the integrity and accuracy of donor, volunteer, partner and financial information by managing applicable databases (includes Dynamics, Greater Giving, Luminate, E-1, Halo). Performs accurate and complete data entry. Formats and produces reports. Serves as Power User for office providing advice, guidance and training to other staff as needed. - With the Business Development team, coordinates and implements the logistics and administration of all phases of assigned campaigns, events, sponsorship activations and community events including the recruitment and management of volunteers, vendors and participants; detailed project management; customer service; administrative and logistics coordination; data management; website and email campaign management. Provides on-site event support and coordination. Ensures that policies are carried out and goals are achieved in a timely, effective manner. - Serves as a key resource in the Division for receiving and resolving customer inquiries and concerns. Ensures that office staff are educated about customer resolution procedures and tools and that procedures and tools are being utilized correctly. - Ensures office/building daily operations in accordance with established policies and procedures to provide for efficient, effective service to all internal/external customers. - Serves as a key internal partner for Business Operations, working closely with regional and national departments including Facilities, Finance, Human Resources, Legal and Contracts Administration. - Coordinates the office volunteer and internship program including the recruitment, orientation and management of office-based volunteers and interns. Qualifications An agile team player with a demonstrated track record that includes two or more years' experience in: - Managing, coordinating and supporting complex office operations and projects in a high performing team environment with personal accountability for quality and results. - Organizing and managing events and multiple projects, prioritizing tasks and meeting deadlines with proactive communication, thorough planning and execution and allocating/providing resources, additional support or training. - Highly effective interpersonal and communication skills. Ability to consistently maintain a professional, calm and friendly manner in creating positive customer experiences externally and internally. - Proven problem-solving skills with the ability to identify potential issues that may impact organizational productivity and/or compliance and address proactively and timely. - Effective project management skills in a dynamic environment with multiple stakeholders. - Positively managing change including anticipating and championing organizational change, creating contingency plans, proactively considering short-term and long-term impact. - Ability to work outside of regular business hours and to travel to and work remotely for events and meetings as needed. Click on New Resume (or Existing Resume if you have previously applied to AHA positions) to submit your online application. Only those deemed most qualified will be contacted to interview. At American Heart Association - American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention. This position not a match with your skills? Click here to see other opportunities. Be sure to follow us on Twitter #TheAHALife EOE Protected Veterans/Persons with Disabilities This position is eligible for the AHA's Employee Referral Program. Please contact Western States Human Resources for details.

Keywords: American Heart Association, Boise , Operations Manager - Idaho Division (Boise), Executive , Boise, Idaho

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