Director of Service Agent
Company: WaFd Bank
Location: Boise
Posted on: January 7, 2021
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Job Description:
The Client Care Center has openings for a Call Center
Representative in the Everett location. This position will be the
first point of contact for anyone contacting Washington Federal.
This position will also handle contacts (telephone calls and emails
today, additional contact types in the future) from both Clients
and Branches, and may be responsible for follow up and/or engaging
other Washington Federal staff to fully address the Client/Branch
need.The position requires previous experience in a financial
services environment and 1-3 years of previous customer service
experience.The ideal candidate must have the ability to provide a
high-level of accuracy with excellent attention to detail, and
excellent writing, verbal, and communications skills. Must have
strong keyboard skills (speed and accuracy). Strong computer
application/navigation skills and the ability to effectively use a
variety of information resources (e.g., wiki, knowledge or content
management). Bi-lingual (Spanish/English) desired.This is a
full-time position; 8 hours a day, 5 days a week. Work schedule
includes evenings, Saturday and Sunday hours.
Keywords: WaFd Bank, Boise , Director of Service Agent, Executive , Boise, Idaho
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