Director of Service Agent

Company: WaFd Bank
Location: Boise
Posted on: January 7, 2021

Job Description:

The Client Care Center has openings for a Call Center Representative in the Everett location. This position will be the first point of contact for anyone contacting Washington Federal. This position will also handle contacts (telephone calls and emails today, additional contact types in the future) from both Clients and Branches, and may be responsible for follow up and/or engaging other Washington Federal staff to fully address the Client/Branch need.The position requires previous experience in a financial services environment and 1-3 years of previous customer service experience.The ideal candidate must have the ability to provide a high-level of accuracy with excellent attention to detail, and excellent writing, verbal, and communications skills. Must have strong keyboard skills (speed and accuracy). Strong computer application/navigation skills and the ability to effectively use a variety of information resources (e.g., wiki, knowledge or content management). Bi-lingual (Spanish/English) desired.This is a full-time position; 8 hours a day, 5 days a week. Work schedule includes evenings, Saturday and Sunday hours.

Keywords: WaFd Bank, Boise , Director of Service Agent, Executive , Boise, Idaho