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Director- Operations

Company: C3/CustomerContactChannels
Location: Boise
Posted on: November 19, 2021

Job Description:

Company Overview Join us on our mission to elevate customer experiences for people around the world. - As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!Position Purpose:The Director - Operations is responsible for the daily oversight of the Operations to achieve Client deliverables through high performance teams. The Director's role is that of a coach and leader while holding his or her team accountable to ensure for the performance delivery.Job Requirements:--- Monitor, track and evaluate Operation's performance based on pre - determined Key Performance Indicators (KPI's) and provide personal ongoing support and feedback to Managers to ensure all client deliverables are met and Everise standards are adhered to--- Be a regular presence on the production floor and actively interact with Managers, supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly--- Create an environment that makes Everise an employer of choice in the local market--- Manage functional direct and dotted-line areas to include Human Resources, Recruitment, Training, Quality, Technology, Facilities and Security to insure that local expectations are clear and deliverables are met--- Coordinate with Functional Heads to ensure that underperforming Managers meet expectations through the creation and implementation of written action plans--- Responsible for upward and downward communication both internally and as required to the client--- Participate in associate and supervisor selection and interviewing process--- Interact with clients demonstrating engaged leadership and detail orientationQualifications:--- Positive--- Employee and Customer centric--- Achievement Oriented--- Self-driven--- Energetic and Enthusiastic--- Ability to work under high pressure--- Quick thinker and an effective manager--- Excellent interpersonal and communication skills--- Must have managerial, operational and administrative experience--- Integrity and drive--- Strong ability to multitask--- Bachelors/Post Graduate Degree--- Experience: 12 - 14 years of Experience from a call center environment--- Minimum of 2 years' senior leadership experience preferably in a call center environmentIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Keywords: C3/CustomerContactChannels, Boise , Director- Operations, Executive , Boise, Idaho

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