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Mattress Program Manager

Company: Scandinavian Designs - Dania Furniture
Location: Boise
Posted on: January 13, 2022

Job Description:

Mattress Program ManagerDepartment: Retail Operations- CorporateReports to: General Manager of StoresPosition: Exempt/Salaried
The Manager of Sleep Centers is responsible for leading a team that is accountable for all phases of Scandinavian Design and Dania Furniture's mattress and sleep retail business from creation, business development, launching and beyond. The role interacts with buying, visual merchandising, store leadership, marketing, accounting, and others to develop, design and merchandise Dania-branded sleep centers in Scandinavian Designs/Dania stores. The Sleep Center Manager will develop and administer the process of training store Sales Associates in mattress sales, coordinate stock levels at Distribution Centers, and perform a regular review of merchandise selection (mattresses, bases, bedding) to ensure efficient sell-through and consistent sales growth. The Mattress Program Manager is also responsible for overseeing the hiring, training, and retention of associate-level staff members with their responsibilities divided geographically. The role requires substantial travel to visit sleep centers every quarter as well as attending trade and home shows. There will be a large amount of training for new and current employees across the country both onsite and virtually. This role is at our Boise, ID headquarters and this a non-remote position with travel.
What You Will Do

  • Establish the Mattress and Sleep Center program from the ground-up from product assortment, marketing, sales training and product knowledge training and expand the mattress segment to include in-store Dania Sleep Centers.
  • Conduct regular store visits to evaluate the performance of Sleep Centers - staff product knowledge, visual standards, stock levels (at both stores and DCs), staff performance, marketing and training. Please note travel might be as much as 75% of the time during the initial launch of new in-store sleep centers and for quarterly in-person visits.
  • Identify and select sleep-oriented merchandise in conjunction with the buying team. Work with sales team to determine what is working and what is not - adjust accordingly.
  • Recruit, hire, train and retain a team to perform in-store and virtual training, and to support the Dania Sleep Center locations.
  • Establish, design, lead and manage all mattress financing projects.
  • Develop mattress/sleep training plans for sleep center sales associates, managers and Regional GMs.
    • Conduct group and individual training sessions in stores to improve mattress and sleep sales virtually, onsite or via video as necessary.
    • Work with Managers to establish positive mattress selling techniques, in-store mattress sales ambassadors and develop train the trainer initiatives for the division.
    • Draft and create a Train the Trainer program for the Sleep Centers and mattress sales across the country.
    • Continuously monitor and analyze mattress business metrics in SD/Dania stores to identify opportunities.
    • Partner with:
      • Marketing to develop a broad, sleep-specific strategy to drive mattress customers into Sleep Centers at Scandinavian Designs / Dania locations.
      • Regional GMs to identify sleep-specific marketing opportunities, including static and dynamic print advertising, billboards, in-store and community events, and others.
      • Sales Operations, Regional GMs, accounting, and ownership to develop promotional strategies (including consumer financing) specific to mattress and sleep business needs.
      • Visual Merchandising team to create a visual merchandising and operational plan for in-store sleep centers.
      • Develop and maintain a promotional calendar tied to competitive mattress retailing cadences.
      • Perform other duties or special projects when assigned.Who You Are
        • Have experience and love:
          • Working in the mattress or sleep industry including mattress retail or wholesale or sleep clinic for +2 years.
          • Sales and sales leadership experience, including familiarity with commission-based sales, goal setting, visual merchandising standards and customer service.
          • Attracting, recruiting, hiring and retaining sales associate and teammates. Especially in the mattress industry.
          • Training teammates on mattress product knowledge, mattress sales techniques, financing options and create a fleet of mattress sales ambassadors at all locations.
          • Interior design and design concepts including the sleep / mattress segment.
          • Strong computer skills, including Word, Excel and PowerPoint, as well as the ability to perform store analytics.
          • Strong written and verbal communication skills.
          • Prolonged standing and walking throughout store and warehouse settings - stairs in some stores.
          • Some pushing, pulling, lifting of furniture, occasionally heavy lifting (50 lbs. assisted).
          • Travel - up to 75%
          • Office work at a desk or counter, using computer and phone.
          • Schedule includes regular weekends, evenings, holidays, and longer hours as needed.
          • Attendance at off-site events as necessary including and not limited to sleep centers, trade shows, home shows etc.
          • Our positions require successfully completing the pre-employment background check, signing a nondisclosure agreement. and drug screen.Education: A Bachelor's degree in related discipline (management, marketing, communications, design, sleep sciences, etc.) is preferred or equivalent education and experience is welcome (High School Diploma/GED).
            Scandinavian Designs - Dania Furniture Offers:
            • Benefits - Medical, Dental, Vision, Health Savings Account (HSA)*
            • 401k with employer contribution
            • Work life balance - Paid Time Off (PTO)
            • Fun and rewarding work
            • Visually inspiring workplace
            • Family-oriented team environment
            • Regular schedule
            • Generous merchandise discounts
            • Pet Insurance
            • Tuition Assistance
              • Benefits eligibility depends on scheduled hours.A family business 50+ years in the making, with +50 furniture showrooms and +700 employees across the U.S. in the near future, our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Keywords: Scandinavian Designs - Dania Furniture, Boise , Mattress Program Manager, Executive , Boise, Idaho

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