Area Practice Manager - Boise OB/GYN & Maternal Fetal Medicine Clinics
Company: Saint Alphonsus Health System
Posted on: June 24, 2022
*Employment Type:* Full time *Shift:* Day Shift *Description:*
At Saint Alphonsus Health System, we are looking for people who are
living out their calling. We want you to be passionate about coming
to work, and challenged to achieve your potential. Living by these
virtues, we pride ourselves on exceptional service and the highest
quality of care.The Saint Alphonsus Medical Group (SAMG) is looking
for a collaborative, operational-focused, and experienced Area
Practice Manager for ourBoise OB/GYN and Maternal Fetal Medicine
About the Position*:* As the Area Practice Manager, you will
oversee the operations of the Boise OB/GYN practice including
managing approximately 18 Physicians, Nurse Midwives, PAs, and NPs,
an RN supervisor, who supervises 27 clinical staff, and a Clinic
Supervisor who supervises 14 Patient Service Representatives. You
will also oversee the operations for the Maternal Fetal Medicine
clinic including managing 9 Physicians, 1 Genetic Counselor, and 4
clinical support and front office staff.
You would have a dyad relationship with the Medical Directors for
each site or subspecialty and will be responsible in carrying out
policies, protocols, etc., under their lead. You will also be
responsible for the workflow functions, outcomes, customer
satisfaction and quality measures of the practices with the result
of meeting or exceeding the established financial and other
objectives set in cooperation with medical group leadership.
We are looking for a candidate that has thorough knowledge of
practice and hospital operations and customer requirements, has
strong collaboration skills, solid analytical skills, and a great
deal of self-initiative.
If this sounds like a great fit for you, please continue reading to
find out more!
About OB/GYN Services at Saint Alphonsus*:* Saint Alphonsus
delivers comprehensive, high-quality care for pregnant women and
their babies. Our team of OB/GYN's, Certified Nurse Midwives,
Maternal & Fetal Medicine and Neonatologist provide expert care
when it matters most. We offer parents a wide array of choices with
a full range of maternal services by mother-baby experts to make
sure you get the care, pampering and keepsake moments you've
dreamed about. From routine exams to reproductive health care, our
comprehensive program encompasses women's health from late
adolescence through adulthood, helping guide you across all stages
of life. Expertise is on your side, from natural childbirth to
emergency surgery and everything in between. Our OB/GYN's and
Certified Nurse Midwives provide the level of care you deserve.
Learn more about OB/GYN Services:
Education/Experience Requirement*: *
* Must possess knowledge normally acquired through completion of a
master's degree in business or healthcare related field, with ten
(10) or more years of related experience, or equivalent combination
of education and experience*. *
* 7 years supervisor/manager experience required.
* Must have working knowledge of hospital operations and experience
working closely with physicians in a dyad fashion.
* Leadership/Management*:* Leads via vision and values, sets
challenging and productive goals and motivates providers and staff
to achieve them. Serves as the liaison between the providers and
SAMG and hospital administrations (Boise, Nampa, and Ontario, and
other network departments. Serves as an effective change agent and
champion for organizational goals. Stays abreast of current trends,
products, services, and regulations in the industry; including
participation in appropriate professional associations.
Collaborates with Medical Director(s) to assure ongoing excellence,
continuous quality improvement and promotion of up-to-date
technological advances in the field Operations: Responsible for the
operations of the practices and hospital departments as required,
including organizing and planning work, delegating assignments
appropriately while maintaining accountability, and managing for
results. Ensures patient and provider flow, Employee Onboarding,
quality outcomes, and collaborative relationships with all
departments and specialties. Possesses sound understanding of
hospital and provider payment models and performance measures.
Helps facilitate process improvements via organizational
excellence/Lean initiatives. Reviews system development and
facilitates training needs for the staff.
* Personnel Management*:* Responsible for recruiting, hiring,
orienting, supervising, coaching, disciplining, engaging,
developing, and evaluating performance for non-provider staff and
in cooperation with regional Directors. Utilizes effective
leadership and management skills to inform and engage providers and
maximize their potential, communicating expectations, monitoring
results and coaching for improvement. Maintains appropriate
staffing levels and recommends staffing changes to meet customer
needs. Ensures systems to monitor and improve staff competence.
Supports in the on-boarding and recruitment of provider staff.
* Customer Service*:* Responsible for patient, provider and
employee satisfaction/engagement. Establishes systems and practices
to build customer confidence and ensure a focus on patient centered
care. Listens to and responds promptly to complaints, monitors
customer service feedback, and implements strategies to improve
outcomes. Develops a positive relationship with the practice
medical staff leader and all physicians and providers at all
* Financial Management*: *Establishes and monitors budgets and
takes action to ensure that financial and operational goals are
achieved. Ensures timely (weekly/monthly) reporting of
budget-related data. Monitors all components of the billing
function and revenue cycle. Plans and uses resources efficiently;
recommends ideas to improve efficiencies or reduce expenses.
Recommends capital equipment needs. Prepares complete, accurate and
timely reports and presentations. Develops and implements work
plans to achieve objectives.
* Business Development*:* Works directly with the Service Leader to
develop operations that will support growth initiatives and meet
the needs of customers. Recommends new ideas or services to help
grow business and meet patient needs. Recommends changes to
building/space, locations, workflow, staffing, scheduling, etc to
improve services or increase volume. Helps maximize patient visits
and access to care within the clinics, hospital and/or within the
network. Implements and monitors business development plans.
Assists new providers in orientation and on boarding. Works with
marketing staff to develop marketing plan for new providers and/or
* Quality and Compliance*:* Ensures appropriate monitoring and
reporting of quality measures.Ensures compliance with policies and
procedures, the Organizational Integrity Program, OSHA, CLIA, State
radiological safety standards, as well as any other local, state,
or federal requirements applicable to the practice. Ensures all
applicable accreditation readiness.Ensures compliance with
insurance policies and procedures.
* Communication/Teamwork*:* Ensures appropriate and timely
communications with staff, other hospital/network
departments/clinics, and administration. Ensures key stakeholders
are kept apprised of changes. Meets with medical director on a
regular basis to identify issues and problem solve. Promotes
teamwork as a means of improving communication, issue
identification and problem solving. Participates in organizational
* Quality Control*:* Ensures patient experience is the same
regardless which clinic patient is seen.
Colleagues of Saint Alphonsus Health System enjoy competitive
compensation with a full benefits package and opportunity for
growth throughout SAHS and Trinity Health.
* to learn more about the benefits, culture and career development
opportunities available to you at Saint Alphonsus Health
Visit Saint Alphonsus on LinkedIn, Facebook, Instagram, YouTube,
Saint Alphonsus and Trinity Health are committed to promoting
diversity in its workforce and to providing an inclusive work
environment where everyone is treated with fairness, dignity and
respect. We are committed to recruit and retain a diverse staff
reflective of the communities we serve. Saint Alphonsus and Trinity
Health are equal opportunity employers and prohibit discrimination
against any individual with regard to race, color, religion,
gender, marital status, national origin, age, disability, sexual
orientation, or any other characteristic protected by law.
*Our Commitment to Diversity and Inclusion*
Trinity Health is a family of 115,000 colleagues and nearly 26,000
physicians and clinicians across 25 states. Because we serve
diverse populations, our colleagues are trained to recognize the
cultural beliefs, values, traditions, language preferences, and
health practices of the communities that we serve and to apply that
knowledge to produce positive health outcomes. We also recognize
that each of us has a different way of thinking and perceiving our
world and that these differences often lead to innovative
Our dedication to diversity includes a unified workforce (through
training and education, recruitment, retention, and development),
commitment and accountability, communication, community
partnerships, and supplier diversity.
Keywords: Saint Alphonsus Health System, Boise , Area Practice Manager - Boise OB/GYN & Maternal Fetal Medicine Clinics, Executive , Boise, Idaho
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