Sr. Solution Architect - Service Management
Company: SHI International
Location: Boise
Posted on: January 24, 2023
|
|
Job Description:
**Job Summary**The Sr. Solution Architect works with sales reps
and architects to qualify prospective enterprise clients for
Stratascale products and services. In this exciting role, you will
become an expert explaining the advantages of Stratascale solutions
across Cloud, Automation, DevOps, Containerization, Modernization,
FinOps, APM, and custom-built software. You will dive deep into
enterprise client use cases, client pain points, and business
objectives. You will maintain a strategic vision for your clients
while getting them excited about Stratascale solutions.This role
sits at the intersection between field sales, product management,
development, and service delivery. The right candidate will be
someone who understands the role that each of these personas play
in an enterprise pre-sales engagement. She/he has worked as a
ServiceNow Architect, Site Reliability Engineer, DevOps Engineer,
IT Operations Consultant, or similar role. Those with a combination
of technical hands-on work and pre-sales solutioning will be best
equipped for success.If you'd like to help Stratascale clients
realize the value of our solutions, we'd like to talk to
you!**About Us**Stratascale, an SHI company, brings together the
benefits of 31 years' experience delivering the very best
technologies with a fresh consultative approach to designing,
delivering and supporting the technology our customers need to
transform their business. We call it Digital Agility.To learn more
about Stratascale visit our website:
https://stratascale.com/**Responsibilities**_Includes but not
limited to:_+ Lead technical discussions with clients and provide
expertise throughout the sales cycle regarding IT service
management, IT operations management, CMDB, and service
catalogs/portals in a cloud-centric environment+ Deliver
consulting, use case development, and architecture workshops+
Collaborate with delivery teams to ensure a cohesive sales cycle
with the clients and field sales teams+ The ability to communicate
(written & verbal) complex technical scenarios and situations to a
variety of technical & non-technical audiences+ Maintain knowledge
of current and future IT service/operations management technologies
through engagement with industry trade groups, technical
publications, and interpersonal relationships+ Provide education
and guidance to the sales teams who identify and drive sales
activities+ Conduct presentations and demos for clients, sales
teams, management, and other departments to drive Stratascale
brand+ Identify and develop relationships with key technology
partners that will drive Stratascale offerings+ Participate and
engage with Request for Proposal (RFP) responses+ Create, submit,
and review Statements of Work (SOW) for consulting, development,
and integration services**Qualifications**+ Bachelor's degree or
equivalent work experience+ 7+ years of Service Management /
Operations Management experience+ 2+ years working with ServiceNow
as a Service / Operations Management platform+ 2+ years of
pre-sales or consulting experience+ Experience in ServiceNow IT
Service Management and CMDB+ Understanding of basic ITIL processes
and principles+ Experience working within Agile delivery
frameworks**Required Skills**+ Excellent written and verbal
communication skills+ Excellent presentation skills+ Ability to
lead technical discussions with clients and presentations+ Ability
to collaborative with other internal departments and sales teams+
Ability to work independently as well as in a team environment+
Excellent organizational and time management skills+ Ability to
adapt to changing technology environment+ Ability to understand
clients' environments and recommend appropriate
technology**Preferred Qualifications/Skills**+ Experience in
additional ServiceNow products / modules, especially IT Operations
Management, IT Asset Management, Discovery, Service Mapping, and
Event Management, preferably managing public cloud environments+
Experience in additional service management, operations management,
and/or incident response technologies, such as Jira Service
Management, PagerDuty, etc.+ Experience in Observability platforms
and their integration into ServiceNow Event management and CMDB+
Experience in SRE (site reliability engineering) in general,
especially integration with Service Management platforms+ Expertise
in configuration management and automation with Ansible or similar
tools+ Experience developing service catalogs and service portals
in ServiceNow, Jira, or custom applications, etc.+ Expertise in
public cloud provisioning, infrastructure as code, and automation+
Experience in auto-remediation and automated change management
processes+ Understanding of building custom applications, service
request processes, and reports on the ServiceNow platform+
Understanding of building integrations with ServiceNow
IntegrationHub and APIs**Certifications Required**_If one of the
mandatory certifications is not currently held the successful
candidate will be required to obtain at least one within 90 days of
commencing the role:_+ ServiceNow CSA or ServiceNow
CAD**Preferred**+ CIS in Discovery+ CIS Service Mapping+ CISEvent
Management+ Other ServiceNow CIS certifications or similar in other
Service / Operations management tools**Unique Requirements**+
Position requires frequent travel to attend conferences & visit
client sites (20%)**Additional Information**+ The estimated annual
pay range for this position is $225,000 - $280,000 which includes a
base salary and bonus. The compensation for this position is
dependent on job-related knowledge, skills, experience, and market
location and, therefore, will vary from individual to individual.
Benefits may include, but are not limited to, medical, vision,
dental, 401K, and flexible spending.+ Equal Employment Opportunity
- M/F/Disability/Protected Veteran Status**Job Wrapping
1**LI-KS8Refer a friend to this job
(https://careers-shi.icims.com/jobs/13196/sr.-solution-architect---service-management/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949)**Need
help finding the right job?**We can recommend jobs specifically for
you!**Job Locations** _US-NJ-Somerset - US-Remote_**Requisition
ID** _2022-13196_**Approved Min (Total Target Comp)** _USD
$225,000.00/Yr._**Approved Max (Total Target Comp)** _USD
$280,000.00/Yr._**Compensation Structure** _Base Plus
Bonus_**Category** _Technical Presales/Post Sales_
Keywords: SHI International, Boise , Sr. Solution Architect - Service Management, Executive , Boise, Idaho
Click
here to apply!
|