Installation Project Manager
Company: Consolidated Communications
Location: Boise
Posted on: May 28, 2023
Job Description:
Major Duties
Classification: Exempt, Non-BargainingPosition may be located
remote. #LI-RemoteEnsure a positive customer experience for
Consolidated Communications' (CCI) clients by managing
installations and training customers on the use of services. Acts
as the primary point of contact to the customer during the project,
offers solutions supporting the Customer's needs, and actively
promotes products and services. Upon completing an installation
project, expresses appreciation to the Customer for their business
and verifies that the customer understands how to communicate with
CCI for ongoing support and/or additional needs.As a project
manager, this position is the point of contact for cross-functional
CCI groups involved in delivering new CCI commercial services.
Participates as part of a creative team in developing and
implementing plans and activities that drive quality installations
and customer experience.
Responsibilities
Oversees multiple installations for
various customers at any given time that are complex in nature and
may include a variety of service offers. Coordinate and/or verify
orders and deliveries involved in implementation. Function as
primary customer liaison during implementations from point of order
receipt through installation. Upon installation provides customer
with contact information and methods for all CCI support teams.
Maintains a project schedule for all installs via support systems
such as Salesforce, CircuitVision, Prism and Netcracker and
conducts regular meetings with members of the various departments
involved to ensure projects remain on schedule. Write project plans
outside of operational support systems to coordinate multi
circuit/multi-site installations. If necessary, modifies the plans
and communicates changes to all parties involved. Coordinates the
scheduling of all critical dates to the project with both internal
CCI resources and external vendors. Ensures all service testing is
completed in advance of turn up and when necessary ensures that any
issues that arise are resolved. Provides training resources to
customer, based on Product designated standards, as necessary and
ensures satisfaction of installation upon completion of the
project. Manage own work schedule under general direction from
management Uses in-depth knowledge of Company's services and
products, handbooks, training guides and product reference files to
assist the customer with any questions that may arise through the
installation process. Assists with maintaining files of customer
records and other pertinent material. Performs miscellaneous duties
or projects as assigned.
Qualifications
Requires an extensive knowledge of
all CCI voice, data, Cloud based and Data Center products. Ability
to manage any order that is submitted for installation. Must be
able to work cooperatively with other teams to assist in
development of workflow to deploy new products, as needed. Must
possess the ability to resolve complex problems autonomously. Must
know standard keyboard and be able to navigate and apply systems.
Must be familiar with and demonstrate an ability to explain various
communication services and products, including, but not limited to
VoIP, SIP, PRI, Cloud Services, broadband data services, and data
equipment. Clear understanding of the principles of project
management. Must demonstrate an ability to learn and explain
communications functions, services and products. Ability to learn,
understand and effectively explain the Company's products and
services including pricing, feature functionality, and business
rules. Must be able to retain information gained through training
and experience, which is required for effective job performance.
Must maintain a neat professional appearance. Valid state Driver's
License required and a satisfactory driving record. Education:
Minimum of five to seven years
relevant experience. Must have excellent verbal communication
skills and good writing skills. Knowledge of CCI Systems preferred
Knowledge of Microsoft Office software is required. General
Education or Equivalent: degree in business or technical discipline
PMP Certification preferred
Benefits Offered
We are proud to offer a comprehensive and competitive benefits
package:
- 401(k) matching
- Medical, Rx, Dental and Vision insurance
- Disability insurance
- Flexible spending account
- Health savings account
- Life insurance
- Tuition reimbursement
- Paid vacation and personal days
- Paid holidays
- Employee Assistance Program
- Annual bonus program to eligible employee's based upon
organization performance
Equal Opportunity Employer
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, gender identity or
expression, sexual orientation, national origin, marital status,
familial status, genetics, disability, age, veteran status or any
other characteristic protected by law.
Keywords: Consolidated Communications, Boise , Installation Project Manager, Executive , Boise, Idaho
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