Practice Manager

Company: Rocky Mountain Endodontics
Location: Boise
Posted on: September 12, 2023

Job Description:

ABOUT US
*Rocky Mountain Endodontics* is committed to providing the highest quality endodontic care and personalized service in a warm and compassionate atmosphere. We take great pride in offering exceptional services to our patients. We offer an excellent benefit package and a warm and welcoming workplace for our employees!
*This Practice Administrator role will support two locations: our Boise practice located at 403 South 11th Street, Suite 230, Boise, ID 83702 & our Eagle practice located at 5508 North Eagle Road, Boise, ID 83713.*
POSITION SUMMARY
The Practice Administrator is responsible for providing superior customer service to team members by guiding and supporting them as well as creating a caring environment for our patients. This position will apply strong business acumen and leadership to identify and implement dental practice efficiencies while communicating proactively with clinicians, Regional Practice Administrator, and Practice Support Center.
This role supports the organization's goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the team, performance includes demonstration of the following accountabilities: communication, teamwork, job knowledge and professionalism.
PRIMARY DUTIES AND RESPONSIBILITIES include the following:
* Lead, coach and train team members to provide exceptional patient services.
* Directly supports Endodontists in the practice by maintaining focus on productive scheduling, adequate staffing and maintaining facility supplies.
* Ability to multitask; organize daily huddles, practice meetings, etc.
* Build strong relationships with referring providers and EPP locations in the area.
* Motivate and lead staff with team building activities resolve conflicts and the ability to make strong decisions.
* Support and develop marketing initiatives.
* Initiates new programs and market services through public relations campaigns.
* Promotes internal marketing programs to increase patient visitation rate.
* Maintains effective advertising in appropriate venues.
* Practices a philosophy that attracts new clients and retains existing clients.
* Facilitates resolution of client relations that are unable to be resolved by the doctor or other staff members.
* Manages practices productivity and profitability; understand and adhere to monthly budgets.
* Reports financial statements and key performance indicators to discuss with management.
* Sets goals for performance based on previous performance and mission; designs strategy for meeting the goals.
* Processing of insurance claims including eligibility verification, posting of payments, adjustments, patient refunds, and monitoring of accounts receivable.
* Works with accounting to prepare financial statements and budgets for the facility.
* Resolves financial concerns with patients and collects delinquent accounts and "NFS" checks; may determine specials financial arrangements when appropriate.
* Establishes an inventory control system to assure adequate stocks of supplies are available; plans for periodic audits; negotiates best prices.
* Manages facility technology requirements (software and hardware).
* Responsible for the practice's OSHA and HIPPA compliance.
* Assist with hiring of employees for practice; provides ongoing feedback to teak members and assist with the annual employee reviews.
* Prepares staff schedule and partners with preparing with doctor's schedule.
* Designs and administers safety and security regulations and training.
* Review and approval of practices paid time off and payroll.
* Communicates objectives, motivates staff, builds and maintains morale, maintains core values and standards.
* Handles employee relation issues in cooperation with Regional Manager, HR, etc. when necessary.
* Takes an active role in practice staff meetings.
* Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.
* Understands and carry out oral and written directions.
* Maintains a positive and cooperative relationship with other employees. Sets an example and standard to follow.
* Promotes continuous quality improvement.
* Develops a schedule for facility maintenance; contracts for and supervises all maintenance activities, to ensure that practice standards are met.
* Maintains a facility that is visually appealing to patients and staff.
* Orders and supervises storage of non-medical supplies.
* Other projects as assigned.
SUPERVISORY RESPONSIBILITIES
Yes
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Bachelor's degree in business administration or related field is preferred; a minimum of two (2) to five (5) years of dental office management experience; and/or equivalent education and/or experience is required. Certified Practice Manager designation is desirable but not required.
OTHER SKILLS
Ability to speak, hear, see, reach, handle and sit; ability to speak, read and write in English; ability to plan, organize, be dependable, have extraordinary interpersonal skills, and the strong ability to problem solve; excellent customer service skills; strong leadership skills with a high level of professionalism, personal ambition, and sound judgement; Work exposure to all aspects of a business enterprise with a demonstrated competence in budgeting and financial reporting and in managing a staff; ability to work from a broad aspect of supervision; demonstrates poise, tact and diplomacy; good written and oral communication skills; ability to multitask in a busy environment; ability to use PC and office equipment; proficient in the use of Microsoft Office products; excellent attention to detail; ability to concentrate, think and learn. Working knowledge with dental procedures, terminology, and dental insurance submission. Ability to travel to multiple dental office locations as needed.
WORK ENVIRONMENT
Position is in a dental practice/office setting that involves everyday risks or discomforts that require normal safety precautions. Position may require long periods of sitting.
Job Type: Full-time
Pay: $55,000.00 - $62,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Work Location: In person

Keywords: Rocky Mountain Endodontics, Boise , Practice Manager, Executive , Boise, Idaho