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Customer Retention Manager

Company: VirtualVocations
Location: Boise
Posted on: September 17, 2023

Job Description:

A company is looking for a Customer Retention Manager.
Key Responsibilities:

Manage a portfolio of escalated accounts and resolve customer issues
Collaborate with internal stakeholders to identify root causes and develop remediation plans
Serve as a liaison between customers and leadership, ensuring timely resolution of complex issues


Bachelor's Degree or equivalent work experience
4+ years of customer-facing sales or relationship management experience in a SaaS environment
Confident in leading meetings with executive stakeholders and resolving issues collaboratively
Familiarity with Salesforce Reporting, Dashboards, CPQ, and Opportunities is preferred
Strong project management and organizational skills

Keywords: VirtualVocations, Boise , Customer Retention Manager, Executive , Boise, Idaho

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