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Account Manager

Company: Better Business Bureau Northwest + Pacific
Location: Boise
Posted on: July 13, 2019

Job Description:

About Better Business Bureau:--For more than 100 years, BBB has been helping people find businesses, brands and charities they can trust. There are thousands of free and subscriptions websites that offer a range of information, including reviews, reports, directories, listings, and gripe sites. BBB is the one place you can find it all. BBB's mission is to be the leaders in advancing marketplace trust. BBB's vision is an ethical marketplace where buyers and sellers can trust each other. As an Account Manager, you will serve as the point of contact for our Accredited businesses on all account matters. This is the job for you, if---You're interested in a meaningful job working at a mission based, not-for-profit organizationYou have VERY strong conversational communication skillsYou thrive in a role that requires strong multi-tasking skillsYou have great time management skillsYou have proven success in neutralizing difficult situationsYou possess outstanding relationship-building skills with businesses--You are adaptable to any situation that comes your way-- As an Account Manager, you'll---Be responsible for meeting monthly goals by skillfully retaining businesses through positive customer relationship buildingUtilize strong listening skills and probing techniques to build trust and value with all accounts.Promote the value of our services by properly aligning the benefits with the needs of our businessesManage the BBB complaint process between consumers and Accredited Businesses according to BBB standards What we're looking for---High School Diploma or Bachelor's Degree in related field1-2 years in customer service related positionPositive attitude and high degree of professionalismIntermediate computer proficiency, including familiarity with Microsoft 365 products In case you were wondering---If you are looking for an organization with a progressive culture, a position that will challenge you, a team you can laugh with then this is the opportunity for you! We pride ourselves on providing a coaching culture for our team members and we are invested in their professional development. Most importantly, you will be joining a team that embodies our five values:--Trust, Respect, Integrity, Teamwork and Excellence! Benefits:Medical, Dental, and Vision Insurance Plans100% employer-paid life insurancePaid Time Off (PTO) after 90 daysPaid holidays, plus your birthday off with paySafe Harbor (immediate vesting) 401(k) plan with up to 6% company match BBB is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, color, gender, gender identity, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. We are dedicated to providing a work environment that is free from discrimination and harassment, and where employees are treated with respect and dignity.

Keywords: Better Business Bureau Northwest + Pacific, Boise , Account Manager, Executive , Boise, Idaho

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