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Navigation Service Delivery Healthcare Manager

Company: VirtualVocations
Location: Boise
Posted on: September 17, 2023

Job Description:

A company is looking for a Navigation Service Delivery Healthcare Manager to lead a team of Health Guides who help members navigate their healthcare needs.
Key Responsibilities:

Lead, motivate, coach, and mentor a team of Health Guides to deliver world-class concierge service
Drive KPI performance and monitor employee workload to ensure timely completion of member requests
Develop and maintain Standard Operating Procedures, support training and quality improvements, and handle escalations

Required Qualifications:

3+ years of contact center management experience
Bachelor's Degree in Management or Healthcare preferred
Strong coaching and mentoring skills with a passion for team development
High level of Emotional Intelligence (EQ)

Keywords: VirtualVocations, Boise , Navigation Service Delivery Healthcare Manager, Healthcare , Boise, Idaho

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