Banquet Captain (Full-Time)

Company: Boise Centre
Location: Boise
Posted on: August 7, 2022

Job Description:

Description:
The Banquet Captain supervises all Banquet Servers in the execution of events that require food and beverage service. In this position, one must exercise independent judgment and make multiple decisions quickly. The Banquet Captain collaborates with all departments and serves as a liaison between the Client, Event Managers, Kitchen, and Operations to ensure the overall guest experience.

OUR PURPOSE:
As Idaho's premier event venue, our mission is to WOW our guests with unforgettable experiences. Our team of passionate, creative professionals are devoted to excellence in food, service, amenities, and venue management.

WHAT IS BOISE CENTRE?
Boise Centre opened in 1990 and is Idaho's largest convention, meeting, and tradeshow facility. Located in vibrant downtown Boise adjacent to the Grove Plaza. Featuring, 86,000 square feet of flexible meeting and event space. The convention center hosts more than 220 diverse events each year, bringing over 125,000 guests through our doors.

WHY WORK AT BOISE CENTRE?
Full-time schedule with benefits
Exposure to community partners and large conventions while working events, this is a great chance to network!
Opportunities to grow within Boise Centre
Ability to cross train with other departments at Boise Centre
Employee assistance program
Complimentary meals provided to the employee while working events (with meal service)
Phenomenal team atmosphere and professional culture, WOWgisitics!
BENEFITS:
Group Medical, Dental, Vision and Life Insurance Benefits
401(a) Retirement Savings Plan
457 Deferred Compensation Plan
Flexible Spending Account
Parking (based on availability)
Generous PTO plan
Paid Holidays
WAGE:
Starting at $18.50-$21 per hour, depending on experience
WHAT DO BANQUET CAPTAINS DO?
Assists with overall food and banquet service operations during an event including, but not limited to, proper table set-up, food and beverage service, and clean-up
Analyzes Banquet Event Orders to plan and assign duties ensuring all preparations are accomplished in a timely manner
Conducts Team meetings before and after each event service
Interact with clients and guests while delivering outstanding customer service
Ensures all servers are following standard operating procedures
Verify that any changes on the Event Order are current and implemented
Ensures personal appearance standards are being followed
Conducts a final walk through of the building before end of shift
Practices food safety and sanitation in accordance with Boise Centre standards, Local, State, and Federal laws

Requirements:
REQUIRED EDUCATION/EXPERIENCE/SKILLS:
One year of leadership experience, or related experience required
Three years of customer service or related experience, preferred
Must be willing to become TIPS Certified by City of Boise
Leadership abilities to coach and train banquet staff, be proactive, and approachable
Ability to collaborate, listen and respond to others and client needs
Basic knowledge of service standards, guest relations, and food service etiquette
Ability to perform multiple functions in a fast-paced environment
Ability to handle time sensitive delivery of services and emergencies
Assesses multiple demands and priorities and identifies necessary resources to handle critical work demands
PHYSICAL REQUIREMENTS:
Ability to lift and balance trays with plates of food at shoulder level and perform moderate physical activity and somewhat strenuous daily activities
Frequently will: stand and walk for long periods of time; bend, stoop, kneel, and twist; reach and use of ladders, stools, and stairs; lift, push and pull up to 50 pounds
May be exposed to moderate noise levels
Must be willing to work outside of normal business hours, long hours, weekends, evenings, and holidays

PI187036470

Keywords: Boise Centre, Boise , Banquet Captain (Full-Time), Hospitality & Tourism , Boise, Idaho