Entry Customer Service Representative

Company: Idaho Power Company
Location: Boise
Posted on: November 26, 2022

Job Description:

**_**If you are a current Idaho Power employee, please apply through the_** **_Employee Portal (https://www.myworkday.com/idahopowercompany/d/task/12709$9.htmld) ._**



**Application Deadline:**



11/30/2022 at 11:59 pm Mountain Time



**\# of Positions:**



6



**Job Type:**



Regular



**Job End Date:**



**Exemption Status:**



Non-Exempt



**Pay Range:**



$18.78 - $22.62



**Minimum Age Requirement:**



18



**Job Description:**



Are you customer-focused, adaptable, and highly accountable with exceptional multitasking and computer software skills? If so, we have a great opportunity for you! Idaho Power is currently seeking Customer Service Representatives at our Customer Service Center located in Boise, Idaho. As a member of our Customer Service Center, you will be offered a professional, fast-paced, upbeat, and friendly work environment where you are recognized for your hard work and effort. You will get extensive training and be offered development opportunities to learn, grow and advance within your role to build a long-term career within the Idaho Power family. As a preferred employer, Idaho Power offers an excellent work/life balance with a Monday through Friday (no weekends!) schedule that varies from 7:30am - 6:30pm. Idaho Power offers a robust total rewards package that includes medical, dental and vision insurance, a health savings account option, generous retirement, life insurance and much more!



The Customer Service Representatives specialize in providing positive customer experiences, work in a high-performance team environment, respond to numerous customer related phone calls in our Customer Service Center, and are responsible for a number of customer-focused tasks - many of which are confidential in nature. These responsibilities include responding to customer movement requests, setting up new customers and accounts, customer inquiries and requests for account information, making collection arrangements, responding to outages, determining the most effective resolution to customer issues and maintaining customer accounts. Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met.



**IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position. The successful candidates will be expected to report to work on February 6th, 2023, to begin our comprehensive training program. The first round of interviews, which will last approximately 30-45 minutes, are scheduled for December 12th - 16th. The second round of interviews, which will last approximately 1-2 hours and will be conducted in-person, are scheduled for December 19th - December 29th. The successful candidates will need to be in training from February 6th - April 13th, 2023, and again between May 9th - June 29th, 2023. As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates.**



**REQUIRED SKILLS**



**Knowledge of:**



+ Personal computer applications related to customer service system operation and requirements



+ Standard office software including Excel, Word, and Outlook



+ The preparation and repair of customer orders and initiating actions for providing and maintaining services to customers



+ Prefer:



+ Microsoft Teams and OneNote



**Skills in:**



+ Customer service



+ Interpersonal communication



+ Basic math, accounting, 10-key, and typing



+ Multi-tasking by listening, typing, and talking simultaneously



**Ability to:**



+ Use good judgment in applying established guidelines to solve work problems



+ Maintain composure and deal effectively with a diverse customer base in stressful situations



+ Deal effectively with emotionally charged situations



+ Understand and carry out moderately complex written and oral instructions



+ Operate inbound or outbound phone system



+ Provide monitoring and guidance to less experienced members of the team



+ Deal effectively with customers and co-workers



+ Practice a flexible approach in working with team members to develop a successful team



+ Work on-call for emergency response



+ Sit at a desk for the majority of the workday



+ Prefer:



+ Adapt to the ever-changing customer service environment



**MINIMUM REQUIREMENTS**



**Education:**



+ High school diploma or GED



**Experience:**



+ 1 year experience in customer service



OR



+ 2 years in a service-oriented environment



**Prefer:**



+ 2 or more years of customer service-related experience in a call-center or high-volume service environment



+ Experience working with difficult or upset customers



+ Experience handling confidential information



+ Demonstrated knowledge in Customer Information Systems and Microsoft Office



+ Spanish Bilingual



**PHYSICAL REQUIREMENTS**



This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.



**ADDITIONAL REQUIREMENTS**



Traditional schedules will include an eight-hour rotating schedule between the hours of 7:30am-6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non-traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the work day.



**Competencies:**



Adaptability, Applied Learning, Building Strategic Work Relationships, Communication, Customer Focus, Decision Making, Managing Work (includes Time Management), Quality Orientation



__________________________________



**_Need Assistance Completing Your Application?_**



_Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:_ **_Phone_** _: 208-388-2965 or_ **_Email_** _:_ _jobs@idahopower.com_



**_Idaho Power is an Equal Opportunity Employer_**



_We're proud to be an equal opportunity employer_ . _All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws._



**Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.**



About Us



With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide reliable, affordable, clean energy to customers in southern Idaho and eastern Oregon.



Our nearly 2,000 employees serve more than 600,000 customers in a service area spanning an estimated 24,000 square miles. They live, work and play in some of the most beautiful and rugged landscapes in the West.



We're working toward our goal of providing 100% clean energy by 2045 (https://www.idahopower.com/energy-environment/energy/clean-today-cleaner-tomorrow/) . We hope you'll join us.



Learn more about the benefits of working (https://www.idahopower.com/about-us/careers/what-we-offer/) for Idaho Power.



Contact Information



Phone: 208-388-2965



Email: jobs@idahopower.com



Fax: 208-388-6695



Idaho Power Company



Recruiting Office



P.O. Box 70



Boise, ID 83707



Important Information



Your Rights as an Applicant (https://www.idahopower.com/about-us/careers/your-rights-as-an-applicant/)



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