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Guest Services Agent

Company: Resolute Road Hospitality
Location: Boise
Posted on: May 15, 2024

Job Description:

Description:The Residence Inn by Marriott located in Boise, Idaho is looking to add to our hospitality family! This award-winning hotel is perfectly located near Downtown Boise. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!SUMMARYResolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.BENEFITSTravel Perks (Affordable travel for YOU!)Optional Daily Pay (Faster Pay)Flexible Schedules (Work around YOUR needs)Health/Life Insurance (Peace of mind)401k (Long-term planning)Paid Time Off (You earned it!)Dental/VisionEmployee Assistance ProgramReferral ProgramOVERVIEWResponsible for check-in, check-out, kiosk operations, pantry sales and all other guest interactions. They strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.ESSENTIAL FUNCTIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ensure every guest is greeted and welcomed in a unique and personable way upon arrivalRegister guests to the hotel, verifying reservation, personal information and securing payment informationPromote the brand loyalty program and provide recognition and benefits to all present membersBook hotel reservationsAnticipate guests needs and respond timely, efficiently, appropriately and in a friendly mannerAssist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial levelMaintain a house bank and make a deposit and accurate report of receipts dailyCash checks and exchange currency for guestsProcess all Gourmet Pantry and retail transactions for the guestsIssue key to and control entrance of safety deposit boxesPost miscellaneous charges as requestedAssist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractionsMaintain appropriate market inventory levels, restocking when necessaryAssure overall cleanliness of the front office area, lobby, and surrounding areasCommunicate larger housekeeping and maintenance issues to the respective departments, for immediate attentionMaintain professional image at all times through appearance and dressFollow Company policies and proceduresOther duties as assigned by supervisor or managementKNOWLEDGE, SKILLS, and ABILITIESKnowledge of front desk operations and procedures, guest services and hotel servicesProficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team membersAble to read and write to facilitate the communication processAble to work independently and desire to participate as part of a teamPossess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferredAble to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situationsPossess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systemsAbility to access and accurately input information using a moderately complex computer systemCreate sense of urgency in matters that will impact the success of the businessDemonstrate genuine care for customers and employeesComfortable conversing with individuals from a variety of backgrounds and at all organizational levelsPossess complete knowledge of emergency procedures of the hotelAbility to observe and detect signs of emergency situationsAble to work in fast paced environmentAble to prioritize, organize, and manage multiple tasksEDUCATIONHigh school graduate or GED required, or equivalent combination of education and experience.EXPERIENCEPrevious hospitality experience, especially within the brand, preferred, but not required.SUPERVISORY RESPONSIBILITIESNone.LICENSES OR CERTIFICATESNone.ENVIRONMENT and PHYSICAL DEMANDSThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking around the front office, up to the complete 8-hour shift. At times, may need to sit or walk for extended periods of time (5 hours or more). Finger dexterity to operate office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder while may be infrequent needs, are all required.Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.Must be able to lift up to 15 pounds frequently (office items and files), up to 50 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 250 pounds in the event of an emergency.OTHERGuest Services Agent will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays. May be responsible for performing basic outside their job description, this includes but is not limited to basic maintenance, laundry, housekeeping, and breakfast.Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Guest Services Agent is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.Requirements:123RRHBOIRIby Jobble

Keywords: Resolute Road Hospitality, Boise , Guest Services Agent, Hospitality & Tourism , Boise, Idaho

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