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Sales & Customer Service Specialist (6099)

Company: SYKES Enterprises
Location: Boise
Posted on: September 13, 2018

Job Description:

A company is only as good as its people, at SYKES, our people are pretty awesome!
We are on the lookout for upbeat individuals with a customer service and technical support skills to grow our awesome team. At SYKES we believe the secret behind every remarkable experience is a remarkable person. That is why we are dedicated to providing exceptional support and we understand that great service is more than just a process. We encourage taking initiative, thinking on your feet and we value problem resolution.
Benefits of working for one of the Industry leaders in Customer Service and Technical Support!
Full time work hours
Consistent work schedules so you can plan your life
Medical, Dental, Vision and 401k Benefits
Career advancement opportunities
Paid training
Requirements:
18 years of age or older
High school diploma or GED
Reliable transportation
Previous call center experience a plus
Customer service experience
Computer keyboard, mouse and multi-screen use
Experience and Skills Needed
Provide empathy to the customer and ability to build rapport
Excellent communication as well as telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions and the ability to communicate with sense of urgency
Quick learner
Time management
Strong aptitude/understanding for computers and the ability to multi-task in multiple windows and dual monitors. Accurate typing skills and computer navigation
What you will be doing:
Answer calls promptly from clients who require customer service and/or technical support.
De-escalate customer situations, manage customer expectations and follow-up on customer commitments.
Maintain pertinent records through data entry.
Communicate with team manager, team members and other teams regarding problems, solutions and trends.
Requires inbound, outbound (callbacks), and possible email communications to customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Diagnose technical issues and provide a path to resolution

Associated topics: call center, customer, customer care, customer order, customer service, guest, help desk, representative, service call, trouble resolution

Keywords: SYKES Enterprises, Boise , Sales & Customer Service Specialist (6099), Hospitality & Tourism , Boise, Idaho

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