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Sales & Customer Service Specialist (6464)

Company: SYKES Enterprises
Location: Boise
Posted on: October 11, 2018

Job Description:

A company is only as good as its people, at SYKES, our people are pretty awesome!

We are on the lookout for upbeat individuals with a customer service and technical support skills to grow our awesome team. At SYKES we believe the secret behind every remarkable experience is a remarkable person. That is why we are dedicated to providing exceptional support and we understand that great service is more than just a process. We encourage taking initiative, thinking on your feet and we value problem resolution.

Benefits of working for one of the Industry leaders in Customer Service and Support!

  • Full time work hours
  • Consistent work schedules so you can plan your life
  • Medical, Dental, Vision and 401k Benefits
  • Career advancement opportunities
  • Paid trainingRequirements:
    • 18 years of age or older
    • High school diploma or GED
    • Reliable transportation
    • Previous call center experience a plus
    • Customer service experience
    • Computer keyboard, mouse and multi-screen use
    • Experience and Skills Needed
    • Provide empathy to the customer and ability to build rapport
    • Excellent communication as well as telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions and the ability to communicate with sense of urgency
    • Quick learner
    • Time management
    • Strong aptitude/understanding for computers and the ability to multi-task in multiple windows and dual monitors. Accurate typing skills and computer navigationWhat you will be doing:
      • Answer calls promptly from clients who require customer service and/or technical support.
      • De-escalate customer situations, manage customer expectations and follow-up on customer commitments.
      • Maintain pertinent records through data entry.
      • Communicate with team manager, team members and other teams regarding problems, solutions and trends.
      • Requires inbound, outbound (callbacks), and possible email communications to customers.
      • Ability to define problems, collect data, establish facts, and draw valid conclusions.
      • Diagnose technical issues and provide a path to resolutionAssociated topics: answer, call, client service, customer, customer care, customer service, customer service representative, support specialist, telephone activation specialist, trouble resolution

        Keywords: SYKES Enterprises, Boise , Sales & Customer Service Specialist (6464), Hospitality & Tourism , Boise, Idaho

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