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Bilingual Customer Service Agent

Company: SYKES Enterprises
Location: Boise
Posted on: April 16, 2019

Job Description:

Job description

Bilingual Customer Service Representative

SYKES in Boise, IDis seeking tohirepeople with a passion for helping people one caring interaction at a time. On SYKESBilingual Call Center team, you will learn about our customer's wants, needs, and interests while assisting them with Travel Arrangements. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic experience. We truly enjoy helping people, and know you do too!
This is a team environment where we are training, and development focused. If you want to be part of something special, this is it! No employee to employee competition, just teamwork.
Come join our goal-oriented culture where everyone shares a vision and we promote helping each other achieve their goals.
Our ideal customer service candidate is awesome at the following:

  • A passion to help those in need; Customer Service Excellence
  • Strong desire to help and take ownership on seeing things through
  • Curious, with a desire to always learn more, including strong problem-solving skills
  • Ability to work as a team member, as well as independently with minimal supervision
  • Effectively and fluently write and speak in English and Spanish
  • Troubleshoot basic and routine customer service issues that can be technical in nature
  • Ability to multi-task and adapt to changes quickly
  • Dependable and flexible to rotate shifts, as needed
  • High school diploma or GED is required, and you must be at least 18 years of agePreferred Qualifications (nice, but not essential):
    • Customer service background
    • Understanding of a call center environment
    • Experience in reservations for travel, hotel or rental carSYKES offers you:
      • Health benefits
      • Career advancement opportunities
      • 401K
      • Fun team environment
      • Paid training
      • And more!SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.
        Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!About SYKES

        Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.EEO statement

        COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO. Associated topics: call center associate, customer care associate, customer service, customer service associate, customer service representative, customer service specialist, phone, representante de servicio al cliente, support, telephone

Keywords: SYKES Enterprises, Boise , Bilingual Customer Service Agent, Hospitality & Tourism , Boise, Idaho

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