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Peoples Services Administrator $18.00/hr

Company: Manpower
Location: Boise
Posted on: November 23, 2021

Job Description:

Responsibilities and Tasks: * Respond to Customer Requests and Inquiries * Receive requests from customers through ServiceNow (case management tool) or other communication method such as, telephone, email, or walk-in * Enter request into tracking program, as appropriate * Utilize PeopleNow and knowledge articles or research and troubleshoot requests as needed to provide answers and clarification to improve first call resolution * Maintain Personnel and Organizational Records * Refer to Standard Operating Procedures and policies for the applicable process to ensure accuracy when processing * Escalate issues to service managers or other appropriate party, as needed * Update the relevant People Services system of record with applicable information * Administer the employment verification process and employment data tracking, including work authorization * Facilitate position management and new-hire processing in the HRIS tool * Hire and maintain non-employee workers * Provide support to employee programs as needed (service awards, company store) (NA only) * Coordinate and schedule interviews * Facilitate performance plan support * Maintain Company and Worker Data Processes * Facilitate hiring actions and support/process personnel changes in People systems * Coordinate interfaces to vendors, administer billing for benefits / insurance/CBC/DT as appropriate Education: * Required o High School Diploma General Studies or High school equivalency diploma (such as the GED) * Preferred o Bachelors Degree or equivalent experience Business Human Resource Management o Certification or mastery training in SAP (HR SCM), Success Factors, and/or SharePoint People Services Skills and Qualifications: * Excellent communication skills (writing and verbal) and the ability to communicate with team members and management at all levels in the company. * Demonstrated organizational skills/ time management and prioritize a high-volume workload and the ability to multitask to meet deadlines in a fast-changing environment. * Demonstrated customer service orientation and skills, with the ability to interact with a wide variety of people in a professional manner. * Strong attention to detail and quality, with the ability to work effectively in a team environment. * Demonstrated ability to deal and work with worker and company related confidential information. * Proficiency with Microsoft Office (Excel, Word, Outlook) . * Basic knowledge of SharePoint. * Experience with SAP ERP HCM (Enterprise Resource Planning, Human Capital Management) software (helpful but not required). * Problem-solving and analytical skills * Experience in Human Resources or a Customer Service Center or Shared Service Center environment. * Experience with claims processing (preferred). * Ability to learn processes quickly in a virtual environment and able to be self-sufficient by leveraging SOPs and other tools to complete work * Willing to work virtually and move back to a work site location when needed

Keywords: Manpower, Boise , Peoples Services Administrator $18.00/hr, Human Resources , Boise, Idaho

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