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Software Application Trainer

Company: Cougar Mountain Software
Location: Boise
Posted on: January 16, 2022

Job Description:

Who are we?
Cougar Mountain Software is a leading provider of Denali software, an accounting solution for small and medium-sized businesses. We pride ourselves on developing award-winning software and providing excellent services for our Denali community. We are looking to add a Software Application Trainer to our team.

As a Software Application Trainer, you will be required to develop an intimate working knowledge of Denali Accounting solutions and be able to train new and existing customers on the software. You will work in conjunction with your Technical Support teammates to ensure that our community is able to quickly and successfully overcome any technical issues they may face in Denali. This role is client-facing and highly collaborative. Responsibilities include but are not limited to:

Schedules and provides orientation, individual coaching, resources, recommendations, and assistance to clients for their new sales process to ensure they receive the best solution to their concerns.
Travels to the client's site, observes sales and accounting processes, and consults with department managers to determine training needs.
Monitors and reviews the progress of clients through questionnaires and discussions with Sales Executives.
Maintains policy and procedure resources.
Directs clients to in-house Sales and Support teams for their concerns.
Participates in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations to develop new training approaches and techniques that improve training effectiveness.
Keeps up with changes in the software and is familiar with published versions.
Updates demonstration companies.
Creates manuals, training materials, e-learning packages, and individual learning plans to support classes and training, and revises them as necessary to adapt to changes that occur in the work environment.
Recommends budget items, controls cost of planned programs, and keeps within budgets to supports training financial objectives.
Conducts appraisals as necessary.
Training experience.
Training management.
Motivating others.
Giving feedback.
Motivation for increased sales.
Goal planning.
Follow-up training courses.

Keywords: Cougar Mountain Software, Boise , Software Application Trainer, Human Resources , Boise, Idaho

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