Service Specialist - PEO Payroll - Oasis
Company: Paychex
Location: Boise
Posted on: June 24, 2022
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Job Description:
Overview Under a moderate level of guidance and direction,
provides customer service for one or more Paychex products. Uses
prescribed guidelines to ensure good customer relations are
maintained and customer claims and complaints are resolved fairly,
effectively and in accordance with Paychex policies and procedures.
Builds knowledge of the organization, processes, and customers.
Responsibilities Delivers quality service to Paychex clients via
phone, email, chat, and other avenues Follows up on outstanding
items to issue completion in compliance with established Service
Level Agreements Develops and maintains an intermediate working
knowledge of one or more Paychex products, as well as industry
policies and procedures Identifies opportunities for process
improvement and works with leaders to implement Demonstrates
intermediate skill level with systems and software packages, which
may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions Serves as a mentor for less experienced
teammates Performs data input, maintaining strong prioritization
and organization Qualifications Bachelor's Degree - Preferred
Keywords: Paychex, Boise , Service Specialist - PEO Payroll - Oasis, Human Resources , Boise, Idaho
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