HR Solutions Analyst
Company: J.R. Simplot
Location: Boise
Posted on: September 19, 2023
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Job Description:
The J.R. Simplot Company is a diverse, privately held
organization, with roots firmly planted in agriculture and
agriculture-related businesses. The J.R. Simplot Company is a true
farm-to-table company with operations that touch every aspect of
agriculture, including seed production, farming and ranching, plant
sciences, fertilizer manufacturing, food processing, commercial
product development, and distribution.SummaryThe HR Solutions
Analyst is the first point of contact for employee HR related
inquiries that cannot be solved through employee self-service. The
HR Solutions Analyst will play a key role in delivering a positive
employee experience by providing outstanding customer service for
HR related processes through inquiry management and resolution,
researching solutions, and escalating complex inquiries to
appropriate parties as needed.This position is based at our Global
Headquarters in Boise, ID. Candidates must be able to work Monday
through Friday, 9:00am - 6:00pm.Key Responsibilities--- Serve as
first point of contact for HR customer inquiries via various intake
channels (e.g. phone, ticketing system)--- Provide guidance to
customers on HR procedures and compliance--- Research customer
requests to ensure accurate information and resolutions are
provided--- Collects, validates, analyzes, and processes data for
established HR procedures--- Assists with preparation of internal
communication regarding HR procedures and compliance--- Using
customer service skills to clarify customer issues and requests to
ensure proper resolution or escalation--- Creating, updating and
retiring service center knowledge documentation--- Facilitate
inquiries to and from vendors--- Escalate Tier 2 inquiries to HRS
Administrator--- Escalate unresolved issues to COE or Business
HR--- Utilize knowledge management and case management systems to
address, track and resolve HR customer inquiries within Service
Level Agreements--- Demonstrate a level of maturity and expertise
to support customer's holistic issue--- Support transactional
activities as required during times when inquiry volume is low---
Surface process improvement and service offering changesTypical
EducationBachelor's Degree (B.A. or B.S.) from 4 year college or
university
Relevant ExperienceThe preferred candidate will have: 3+ years
related experience and/or training HR and HRIS experience
Exceptional verbal and written communication skills Demonstrated
effective customer service Proficiency with Microsoft Office
products Strong organizational skills and attention to detail
Experience working successfully in a collaborative, team-oriented
environmentOther Information--- Consulting agility--- Customer
Focus--- Results oriented--- Project Delivery--- Metrics &
Analytics--- Confidentiality--- Situational Adaptability---
Critical and active listening skillsJob Requisition ID:15494Travel
Required:NoneLocation(s):Simplot Headquarters - BoiseCountry:United
States**The J.R. Simplot Company is proud to be an Equal
Opportunity Employer and will consider all qualified applicants for
employment without regard to race, color, religion, national
origin, ancestry, age, sex, gender, gender identity, gender
expression, genetic information, physical or mental disability,
medical condition, sexual orientation, military or veteran status,
marital status, or any other protected status. **
Keywords: J.R. Simplot, Boise , HR Solutions Analyst, Human Resources , Boise, Idaho
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