HR Solutions Analyst HQ GS
Company: Disability Solutions
Location: Boise
Posted on: April 20, 2024
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Job Description:
The J.R. Simplot Company is a diverse, privately held global
food and agriculture company headquartered in Boise, Idaho. We are
a true farm-to-table company with an integrated portfolio including
food processing and food brands, phosphate mining, fertilizer
manufacturing, farming, ranching and cattle production, and other
enterprises related to agriculture.SummaryThe HR Solutions Analyst
is the first point of contact for employee HR related inquiries
that cannot be solved through employee self-service. The HR
Solutions Analyst will play a key role in delivering a positive
employee experience by providing outstanding customer service for
HR related processes through inquiry management and resolution,
researching solutions, and escalating complex inquiries to
appropriate parties as needed.This position is based at our Global
Headquarters in Boise, ID. Candidates must be able to work Monday
through Friday,9:00am - 6:00pm.Key Responsibilities--- Serve as
first point of contact for HR customer inquiries via various intake
channels (e.g. phone, ticketing system)--- Provide guidance to
customers on HR procedures and compliance--- Research customer
requests to ensure accurate information and resolutions are
provided--- Collects, validates, analyzes, and processes data for
established HR procedures--- Assists with preparation of internal
communication regarding HR procedures and compliance--- Using
customer service skills to clarify customer issues and requests to
ensure proper resolution or escalation--- Creating, updating and
retiring service center knowledge documentation--- Facilitate
inquiries to and from vendors--- Escalate Tier 2 inquiries to HRS
Administrator--- Escalate unresolved issues to COE or Business
HR--- Utilize knowledge management and case management systems to
address, track and resolve HR customer inquiries within Service
Level Agreements--- Demonstrate a level of maturity and expertise
to support customer's holistic issue--- Support transactional
activities as required during times when inquiry volume is low---
Surface process improvement and service offering changesTypical
EducationBachelor's Degree (B.A. or B.S.) from 4 year college or
universityRelevant Experience
Keywords: Disability Solutions, Boise , HR Solutions Analyst HQ GS, Human Resources , Boise, Idaho
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