Customer Care Associate
Company: AT&T
Location: Boise
Posted on: January 11, 2021
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Job Description:
Job DescriptionStart with the Paycheck: Customer Care Associates
can make between $15.43- $18 per hour to start and up to $2070 per
month in incentive (total of up to $56,612 - $61,448 first 12
months on the phone) with increases every 6 months of active
service. Currently, employees are eligible for 50% off their
AT&T wireless service and discounts on other AT&T products
and services (i.e. DIRECTV, WIFI, etc..). On site amenities include
a Gym (complete with locker rooms and showers), Video Game Room,
Massage Chairs, Movie Theatre, Relaxing Atmosphere, On Site
Cafeteria, Outdoor Rock Garden, and close to walking paths. Add to
all that a full benefit package, including Medical, Dental, Vision,
401(k), Tuition reimbursement, Paid Time Off, and Work/Life
Resources. Career possibilities are limitless with AT&T. You
will have the chance to round out your experience with training on
the latest technology, devices, and our entire lineup of products,
services, and promotions. If you're 18 years or older, let's talk.
A Customer Care Associate will: --- Answer inbound calls with the
intent to retain/add the appropriate level AT&T services from
customers that are attempting to disconnect. --- Leverage
compassion, discovery, and all services in the AT&T portfolio
to retain customers and build Brand Loyalty. --- Assist customers
with questions and concerns on all products and services offered by
AT&T through researching resolutions using various tools and
systems. --- Coordinate with all sales channels for retention
efforts on existing customer base. --- May sell all products and
services offered by AT&T. --- May help collect past due
balances or take payments from customers who have been
disconnected. --- Process credit applications and activates
service. --- Maintain appropriate records, prepares required
reports, and updates customer accounts. --- Perform other duties as
assigned by management. GENERAL DUTIES: The essential functions
listed below are representative of duties performed by this job
title. Duties generally include but are not limited to the
following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
--- Answers customer/client requests or inquiries concerning
services and products and reports problem areas. --- Utilizes
various systems and tools to initiate assistance and service
customers. --- Continually maintain working knowledge of all
company products, services and promotions. --- Make recommendations
according to customer's needs. --- Utilize operational systems to
process purchases of all products and services. --- Administer
system functions on all opening, closing, and balancing procedures
to according to finance guidelines. --- May perform other related
duties and responsibilities as assigned and/or required. --- Solid
problem-solving skills for the purpose of determining and solving
customer issues. --- Strong verbal and phone skills for the purpose
of gathering data for problem-solving and for communicating results
to customers. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A
PARTICULAR JOB: --- Ensure work area is maintained in a clean and
professional environment. BASIC QUALIFICATIONS --- 6 months to 1
year of customer service/sales experience preferred TESTS:
Applicants will be expected to pass any assessments or tests
associated with the position. SPECIAL JOB REQUIREMENTS: ---
Specific job assignments will require day, evening, weekend or
holiday hours. Occasional overtime may be required. REQUIRED
TRAINING Training is mandatory. You cannot miss a day of training,
come in late or leave early --- 24 days of classroom training. ---
4 weeks of on-the-job training
Keywords: AT&T, Boise , Customer Care Associate, IT / Software / Systems , Boise, Idaho
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