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Technical Records Specialist 2

Company: Boise State University
Location: Boise
Posted on: November 22, 2021

Job Description:

Technical Records Specialist 2 - 3279677-2453 at BOISE STATE UNIVERSITY Job DescriptionAbout Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at . Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.
Job Summary/Basic Function:
Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations; acts as a resident expert in the implementation and maintenance of technical program guidelines; perform related work.

Department Overview:
We provide assistant with transcripts, registration and course scheduling, transfer credit and graduation evaluation, determination of Idaho residency for tuition, and catalog information.

Level Scope:
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:
60% of the time the Technical Records Specialist 2 must:

  • This class is distinguished from the Technical Records Specialist 1 by the requirement for the use of judgment, discretion, and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs and objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures.
  • Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.

    35% of the time the Technical Records Specialist 2 must:
    • Updating graduation dates, updating catalog year, incrementing career numbers, term activating and assigning registration appointment times, repeat code clean-up, and processing files in Perceptive.
    • Determination of transfer equivalency for lower-division courses based on current transfer policies, creation of rules in TES for lower-division courses (formerly completed by faculty), creation of upper-division rules in TES based on the recommendation from departments, updating rules by reviewing current curriculum as new catalogs are uploaded to TES, and creation of all rules in People Soft.
      5% Duties as assigned

      Knowledge, Skills, Abilities:
      • Excellent written and verbal communication skills. Talking to others to convey information effectively; adjusting actions in relation to others' actions; actively looking for ways to help
      • Ability to think analytically and critically
      • Ability to problem solve and multitask
      • Demonstrated ability to work well under pressure and with tight deadlines to prioritize work
      • Ability to perform a wide range of duties and tasks
        Minimum Qualifications:
        Experience: monitoring record systems to identify and correct errors; interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; analyzing information and researching a variety of sources to identify and resolve problems or issues; dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; entering and retrieving data using a computerized record system; composing and proofreading business correspondence.

        Preferred Qualifications:
        • Bachelor's degree preferred, but not required.
        • Experience working with Google Workspace, Microsoft Excel, and database management systems.
        • Previous work experience in higher education.
          Salary and Benefits:
          The salary starts at $17.48 per hour. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at .

          Required Application Materials:
          Please provide a cover letter and resume with your application

          Advertised: October 20, 2021 Mountain Daylight Time
          Applications close: November 10, 2021 11:55 PM Mountain Standard Time

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Keywords: Boise State University, Boise , Technical Records Specialist 2, IT / Software / Systems , Boise, Idaho

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