Field Technical Support
Company: HP Inc.
Posted on: June 23, 2022
This customer facing, non-exempt HP Printer repair field
position provides a wide range of hardware support, primarily
focused on LaserJet printers, but also may include DesignJet,
Officejet, and Wide format units. This position will also require
supporting business and consumer class desktops, notebooks, RPOS,
and workstations from our PC division. Individuals applying for
this role MUST come with a strong background in printer hardware
repair. This candidate will be required to travel from customer to
customer throughout the day, completing a variety of service
requests. Please note that this position requires a potential new
hire to have the ability to lift and carry up to 50 pounds.
Please note that this position requires candidates to live within
the Boise, ID metro area.
Must have good understanding of the general/technical aspects of
the job. Works on assignments that are routine to moderately
complex in nature and require basic problem resolution and
independent judgment. Allocates own time efficiently. Receives
general instructions on all work. Possesses strong interpersonal
verbal/written skills; especially in person, on a customer site.
This is critical to relationship building and expectations.
Demonstrated core competencies of success in this position are:
Strong mechanical aptitude, working with tools and various
Alignment with customers business needs while maintaining HPs
Ability to troubleshoot various hardware problems logically and
systemically on Printers and PCs. May also involve third party
software, networks and switches.
Able to balance and prioritize multiple activities and issues.
Successful cause and effect understanding of financial perspectives
on the business.
Attention to detail and commitment to administrative
Exercise solid business based decision making skills, taking
appropriate risk to insure that both HPs and the customers business
need are met.
Independent thinking while adhering to standard
technological/mechanical and business procedures.
Industry / company knowledge that provides solid technology
solutions and options to the customer.
Ability to quickly and accurately evaluate a technical situation
while managing the operational challenges.
Working independently and able to re-prioritization of
tasks/events/commitments quickly based on contract, customer and
business situations. Highly skills at prioritization, planning,
working independently all within standard policies and business
Maintain high level Customer satisfaction by clarifying Customer
needs and ensuring that they are met.
Handle Customer-relation problems promptly and appropriately,
escalate issues according to established procedures.
Provide hardware and software service, post- sales or service
delivery support for local accounts on standard systems.
Maintain, track, and optimize large part inventory in vehicle
Respond to service, product, technical, and Customer- relations
Safely operate a company vehicle and adhere to regular maintenance
Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field)
equivalent with 1-2 years of working experience in related fields,
or Degree holder with no or less than 1 year relevant working
Knowledge and Skills:
Thorough knowledge of organization and policies.
Comprehensive business, technical, or functional knowledge, as well
as basic project management skills and communication and analytical
Ability to build and maintain ongoing relationships with customers,
peers and support partners.
Ability to perform while under high-pressure situation
Ability to independently lift up to 50 pounds without
Youre out to reimagine and reinvent whats possiblein your career as
well as the world around you.
are we. We love taking on tough challenges, disrupting the status
and creating whats next. Were in search of talented people who
inspired by big challenges, driven to learn and grow, and dedicated
making a meaningful difference.
HP is a technology company that operates in more than 170 countries
around the world united in creating technology that makes life
better for everyone, everywhere.
Our history: HPs commitment to diversity, equity and inclusion it's
just who we are.
From the boardroom to factory floor, we create a culture where
respected and where people can be themselves, while being a part
something bigger than themselves. We celebrate the notion that you
belong at HP and bring your authentic self to work each and every
When you do that, youre more innovative and that helps grow our
line. Come to HP and thrive!
Keywords: HP Inc., Boise , Field Technical Support, IT / Software / Systems , Boise, Idaho
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