Field Service Technician (Boise)

Company: Proven Recruiting
Location: Boise
Posted on: August 6, 2022

Job Description:

Under direct supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.
Essential Functions

• Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups.
• Ability to interpret operation manuals to determine root cause of tool failures.
• Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system.
• Perform preventive maintenance with little supervision.
• Ordering, expedition and notifying customers or management when replacement of product is necessary.
• Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Complies with the company's safety policies, including participation in and completion of all required safety training.
• Maintains clean and safe working environment compliant with the company and customer safety policies.
  Competency Statement(s)
  
  • The ability to lift 35 lbs. unassisted from the floor to waist level.
  • The ability to read and work from electrical and mechanical schematics and diagrams.
  • The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
  • The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
  • The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
  • The ability to adhere to the company's personnel policies and practices, including the attendance and punctuality requirements.
  • The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
    Education
    
    • High School or AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.
      Experience
      
      • Preferred: Four (4) to Six (6) years of work related experience, preferably in the semiconductor industry.
      • Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
      • Strong Customer Relations skills.
        Skills & Abilities
        
        • Demonstrated ability to troubleshoot down to a component level.
        • Working knowledge of computer systems including software packages such as Microsoft Office, Internet Explorer.
        • Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
        • Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.
        • Provide verification of good driving record if servicing customer offsite.

Keywords: Proven Recruiting, Boise , Field Service Technician (Boise), IT / Software / Systems , Boise, Idaho