Field Service Supervisor - Peeler - ID/OR/WA area

Company: TOMRA
Location: Boise
Posted on: August 7, 2022

Job Description:

Company DescriptionTOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.TOMRA Food is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries. This person will be operating in the Business Area TOMRA Processed Food within TOMRA Food.Primary Job Functions

• Deliver excellent customer service to both external and internal customers
• Drive team to meet our goals for customer satisfaction, revenue and control of cost
• Respond to and resolves inquiries from customers, Sales Agents, Area Sales Managers, and FSE's regarding technical issues
• Travel to customer sites as needed to resolve technical issues that have not been resolved by the FST/FSE.
• Research and analyze field reports and maintenance checklist to ensure all problems and pending issues are solved.
• Accurately report all time cards in our ERP
• Perform quarterly MBO and annually review with team
• Interface with Product Support Experts and Engineering to help resolve technical problems identified in the field.
• Research and provide solutions to unresolved long-term or repeat problems
• Ensures that solutions are both technically and commercially correct in order to meet the customer's needs and TOMRA's profitability.
• Reports technical and engineering problems to the TOMRA organization and follows up with resolutions.
• Examines and analyses long term unsolved or repeat problems by meeting with appropriate personnel/department and working out action plan.
• Makes on-site service visits to expedite resolution to long-term problems.Required Skills/abilities:
  • Experience with ERP/CRM preferred
  • 2+ years of experience required as a supervisor, additional customer service background a plus.
  • Experience from similar position preferred
  • World class customer service skills
  • Experience as a self-starter and multi-tasker, self-motivated, with a capacity to perform in a fast paced environment
  • Strong knowledge of business line processes, products and services
  • Goal driven with a desire to exceed customer satisfaction goals
  • Strong verbal/written/interpersonal communication
  • Strong listening and problem solving skills
  • Strong computer and typing skills are required
  • Close attention to detail and the ability to follow through on assigned tasks.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Spanish and other languages are a plus.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical Requirements
    • Job requires frequent bending, kneeling and standing
    • Lifting of up to 80 lbs.
    • Working in confined spaces.
    • Ability to drive for long distances
    • Ability to distinguish between the full range of colors in the color spectrum
    • No major food allergies that would impede on the job requirementsWork Environment --- Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures Experience
      • Experience in field service and customer support.
      • Experience in electronic system troubleshooting a plus.
      • Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
      • Working knowledge of basic test equipment such as oscilloscopes and voltmeters.
      • Knowledge of computer hardware and configurations.
      • Basic knowledge of MS Office products; Word, Excel and PPT
      • Ability to read schematics
      • Strong analytical thinker and ability to communicate procedures in detail via phone or email.Education: --- A Bachelor's degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or equivalent experience. Supervision --- Yes, position is part of the Americas & Oceania Service Mgmt. team. Travel:
        • Extensive domestic and international travel, with up to 40 %
        • Must have or be able to obtain a valid passport.Driving: --- Ability to drive without restrictionsTo ApplyIf this sounds like you, we would love to hear from you!TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.

Keywords: TOMRA, Boise , Field Service Supervisor - Peeler - ID/OR/WA area, IT / Software / Systems , Boise, Idaho