Field Service Supervisor - Peeler - ID/OR/WA area
Company: TOMRA
Location: Boise
Posted on: August 7, 2022
Job Description:
Company DescriptionTOMRA Food designs and manufactures
sensor-based sorting machines and integrated post-harvest solutions
for the food industry, using the world's most advanced grading,
sorting, peeling and analytical technology. The company's mission
is to enable its customers to improve returns, gain operational
efficiencies, and ensure a safe food supply via smart, useable
technologies.TOMRA Food is a member of the TOMRA Group founded in
1972 that began with the design, manufacture, and sale of reverse
vending machines (RVMs) for automated collection of used beverage
containers. Today TOMRA provides technology-led solutions that
enable the circular economy with advanced collection and sorting
systems that optimize resource recovery and minimize waste in the
food, recycling, and mining industries. This person will be
operating in the Business Area TOMRA Processed Food within TOMRA
Food.Primary Job Functions
- Deliver excellent customer service to both external and
internal customers
- Drive team to meet our goals for customer satisfaction, revenue
and control of cost
- Respond to and resolves inquiries from customers, Sales Agents,
Area Sales Managers, and FSE's regarding technical issues
- Travel to customer sites as needed to resolve technical issues
that have not been resolved by the FST/FSE.
- Research and analyze field reports and maintenance checklist to
ensure all problems and pending issues are solved.
- Accurately report all time cards in our ERP
- Perform quarterly MBO and annually review with team
- Interface with Product Support Experts and Engineering to help
resolve technical problems identified in the field.
- Research and provide solutions to unresolved long-term or
repeat problems
- Ensures that solutions are both technically and commercially
correct in order to meet the customer's needs and TOMRA's
profitability.
- Reports technical and engineering problems to the TOMRA
organization and follows up with resolutions.
- Examines and analyses long term unsolved or repeat problems by
meeting with appropriate personnel/department and working out
action plan.
- Makes on-site service visits to expedite resolution to
long-term problems.Required Skills/abilities:
- Experience with ERP/CRM preferred
- 2+ years of experience required as a supervisor, additional
customer service background a plus.
- Experience from similar position preferred
- World class customer service skills
- Experience as a self-starter and multi-tasker, self-motivated,
with a capacity to perform in a fast paced environment
- Strong knowledge of business line processes, products and
services
- Goal driven with a desire to exceed customer satisfaction
goals
- Strong verbal/written/interpersonal communication
- Strong listening and problem solving skills
- Strong computer and typing skills are required
- Close attention to detail and the ability to follow through on
assigned tasks.
- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
- Spanish and other languages are a plus.
- Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.Physical Requirements
- Job requires frequent bending, kneeling and standing
- Lifting of up to 80 lbs.
- Working in confined spaces.
- Ability to drive for long distances
- Ability to distinguish between the full range of colors in the
color spectrum
- No major food allergies that would impede on the job
requirementsWork Environment --- Ability to work in Food processing
plants, farms, cold storage facilities, and outside in high/low
temperatures Experience
- Experience in field service and customer support.
- Experience in electronic system troubleshooting a plus.
- Working knowledge of basic analog and digital circuits,
electrical power circuits, PLC circuits.
- Working knowledge of basic test equipment such as oscilloscopes
and voltmeters.
- Knowledge of computer hardware and configurations.
- Basic knowledge of MS Office products; Word, Excel and PPT
- Ability to read schematics
- Strong analytical thinker and ability to communicate procedures
in detail via phone or email.Education: --- A Bachelor's degree in
electrical, electronic, mechanical, mechatronics, sustainable
manufacturing, or industrial engineering is preferred or equivalent
experience. Supervision --- Yes, position is part of the Americas &
Oceania Service Mgmt. team. Travel:
- Extensive domestic and international travel, with up to 40
%
- Must have or be able to obtain a valid passport.Driving: ---
Ability to drive without restrictionsTo ApplyIf this sounds like
you, we would love to hear from you!TOMRA is proud to be an Equal
Opportunity Employer and provides equal employment opportunities to
all employees and applicants regardless of race, color, religion,
gender, gender identity, age, national origin, disability, parental
or pregnancy status, marriage and civil partnership, sexual
orientation, veteran status, or any other characteristic protected
by law. Reasonable accommodations will be made to meet the
requirements of the Americans with Disabilities Act and will be
provided as requested by candidates taking part in all aspects of
the selection process. All your information will be kept
confidential according to EEO guidelines.
Keywords: TOMRA, Boise , Field Service Supervisor - Peeler - ID/OR/WA area, IT / Software / Systems , Boise, Idaho
Didn't find what you're looking for? Search again!
Loading more jobs...