Field Service Technician - National Travel Role

Company: The Morris Group Inc.,
Location: Boise
Posted on: September 16, 2023

Job Description:

We are looking for a CNC Field Service Technician to join our team!
Select Machining Technologies represents globally recognized brands of CNC machine tools. We supply the most advanced metal cutting technology and integrated solutions to U.S. manufacturers of precision machined parts.--
Role:
Traveling throughout the United States, the Field Service Technician is responsible for the installation and repair of CNC machine tools, controls, and other related machine tool components. Working independently, the ideal candidate will focus on the highest level of customer satisfaction.

• Travel nationally to customer sites to installs, troubleshoots, and repairs equipment and controls.
  
• Promote and perform preventative maintenance on customer machine tool equipment.
  
• Detect and resolve issues with electrical and mechanical components.
  
• Use machine tool technical documents, internal and vendor resources to research machine issues.
  
• Effectively communicate machine issues and status of install/machine repair to customer.
  
• Complete accurate documentation (Service/Install report) and submit to Service Management and customer.
  
• Fulfill customer commitments to ensure complete customer satisfaction.
  
• Develop and manage relationships with our machine tool suppliers and other third-party vendors.
  
• Take ownership of customer machine tool issues and coordinate with appropriate departments to successfully resolve the issue.
  Required Qualifications:
  
  • Ability to travel up to 75-100% of the work week; overnight travel required. Some international travel for training at machine builders' facilities.
    
  • High School Diploma/GED from a technical school is required.--
    
  • Minimum 3 to 5 years' experience working on CNC controls and/or applicable experience.
    
  • Control experience with Heidenhain, Siemens, Fanuc preferred, but not required.
    
  • Problem solving skills and attention to detail with technical competence is required.
    
  • Ability to read and understand electrical, pneumatic, and hydraulic drawings/schematics.
    
  • Strong verbal and written communication skills.
    
  • Basic skills in software associated with Microsoft other related business programs.
    
  • A valid driver's license is required.
    Mental and physical requirements:
    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    
    • Must be highly mobile, able to access all areas of the premises.
      
    • Ability to concentrate and remain focused while balancing multiple tasks, responsibilities, and projects.
      
    • Must be able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 100 lbs. with assistance from equipment or other employees.
      
    • Frequently required to use hands to finger and reach with hands and arms.
      
    • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
      
    • Ability to keep their composure with the public and co-workers in everyday, stressful situations.
      Benefits
      We offer Premier Benefits including Medical, Dental, Vision, LTD, STD, Life, AD&D, 401K Retirement, Charitable Contribution, Tuition Reimbursement, a competitive Paid Time-off Package for Work/Life Balance, Employee Recognition Events, and MORE!
      Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Keywords: The Morris Group Inc.,, Boise , Field Service Technician - National Travel Role, IT / Software / Systems , Boise, Idaho