Refrigeration Technical Support Specialist
Company: Johnson Thermal Systems, Inc.
Location: Caldwell
Posted on: May 3, 2024
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Job Description:
POSITION: Refrigeration Technical Support Specialist---- -- --
-- -- -- -- -- STATUS: Full-Time ExemptABOUT US: Founded in 2006,
Johnson Thermal Systems (JTS) is the largest and leading provider
of Power Packaging, Power Distribution Centers, and Industrial
Refrigeration Units. We are proud to be American made as all
equipment is designed and manufactured by our team located in
Caldwell, Idaho. As a company, we value quality service and
dedication to ensure every job is done right. We believe great work
comes from a strong set of values; you can expect to be a part of a
workforce committed to generating a difference. JOB
SUMMARY:Refrigeration Technical Support will provide superior
technical support to our OEM's, non-OEMs, service contractors as
well as our sales team, primarily via phone and e-mail. Also
assists in providing technical training for our sales teams,
contract service companies and customers to enhance their ability
to troubleshoot with proficiency on the latest products, of which
the design and technology is advancing within the refrigeration
industry in general.WHAT JTS OFFERS:Competitive salary with bonus
potential.Weekly payDirect DepositGenerous PTO balance offered (120
hours--per calendar year)Comprehensive Health/Dental/Vision
Insurance that is affordable.Wellness benefit through Crunch
FitnessCareer Development.9 paid holidays.401k with an annual
employer match of 3%.Employee Assistance Program.Annual boot
allowance --A fun, fast-paced culture with company events and
professional growth opportunities.JOB RESPONSIBILITIES:Provide
post-sales refrigeration technical support to our customers;
contract service companies and installing contractors via phone
and/or e-mail.Responds to customers in a timely manner to achieve
high levels of customer satisfaction.Systematically diagnoses field
issues, creating thorough field reports that include the process
used to diagnose, the measurements and observations collected, and
develop--a robust conclusion with recommendations on actions to
resolve, while minimizing warranty costs.Identify quality and
performance trends and report to appropriate organization to assure
root cause problem resolutions.Assist sales team, customers and
service contractors technical training.Lead the industry in
proficiency of new technology, refrigeration equipment and
accessories by attending designated training provided by
manufacturers and JTS Associates.Develop and or source
troubleshooting tools for documenting and tracking service
calls.Participation in developing and maintaining installation,
operation and maintenance manuals.Maintain familiarity with new
products being shipped out.Conduct on-site job visits only when
necessary.Maintain a personal and professional development
plan.REQUIREMENTS:5 years' experience in the field of HVACR
service.Technical knowledge of commercial and industrial
refrigeration service and installation.Strong working knowledge of
electrical /controls/refrigeration / hydronics.Technical
certification or AA/AS degree preferred.Computer experience and
proficiency with MS Office.Familiar with technical writing and
technical manuals.--Possess good communication as well as
organizational skills.Have good computer skills and understand
operating systems and applications.Knowledge of--adult training
methods and practical approaches to educate experienced as well
people new in the field.--SKILLS AND ABILITIES:Perform required
duties with the ability to work supervised and independently,
striving to maintain excellent time management skills.Ability to
travel, if needed. Travel would be very minimal if at all.Be able
to work independently and be self-motivated.Promoting safety as a
guiding principle and a regular practice in accomplishing work Show
the utmost respect for others and be a team player.JTS is proud to
be an equal opportunity employer.--Powered by
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Keywords: Johnson Thermal Systems, Inc., Boise , Refrigeration Technical Support Specialist, IT / Software / Systems , Caldwell, Idaho
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