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Technical Support Representative

Company: CenturyLink
Location: Boise
Posted on: January 12, 2019

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary



CenturyLink is seeking upbeat customer service contact center representatives to assist current voice and high-speed internet customers with service related issues including hardware and software configurations. All contacts are inbound and are technical support only, NO SALES REQUIREMENTS. Combined with your current computer skills, CenturyLink has a technical support training program for you to achieve success. This is a full-time, contact center position located in downtown Boise.

Working at CenturyLink you'll receive:
Starting at $13.53, you'll receive a raise in pay every 6 months for the first 2 years!
Comprehensive benefits package
Extensive classroom training
Fully funded tuition assistance program (up to $5,200 per year available)!

Job Description

Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues.
Walks customers through common hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for on-site service calls when necessary.
Escalates appropriate technical issues to upper level technical support when needed.


Requires customer contact and the ability to effectively communicate over the phone with both internal and externtal customers.
Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast paced environment.
Demonstrated strong interpersonal communication skills when working with both internal and external customers.
Ability to work flexible hours including evenings, weekends, holidays and overtime is required.
Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
Experience with common internet software is preferred.
Preferred but not required: 6 months experience in technical support, help desk, and/or contact centers.

Alternate Location: US-Idaho-Boise

Requisition #: 208924

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Boise , Technical Support Representative, IT / Software / Systems , Boise, Idaho

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