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Floor Supervisor

Company: Delaware North
Location: Boise
Posted on: December 4, 2019

Job Description:

Our Exciting Work EnvironmentWhere hospitality takes flight! Delaware North is the leading food and beverage provider at the Boise Airport with locations including Smashburger, Einstein Bros Bagels, Bardenay, Parrilla Grill, 13th Street Bar & Grill, River City Coffee, along with Cross Grains Brew Pub, and Harvest & Grounds. Being on our team you will receive great benefits including health insurance, 401(k) enrollment, life insurance, vacation and holiday pay, scheduled pay increases, and a meal credit. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Position DetailsAssists management with the efficient operation of the designated location, in accordance with the Company's GuestPath Universal Service Standards and applicable Operational Standards. Sustains on "On-Floor" presence.



Essential Functions:

Supervises the activities of all associates assigned to floor; ensures that breaks occur in a timely manner


Trains new and existing associates, under the direction of management


Enforces and adheres to all unit and company alcohol service policies and procedures.


Ensures quality, accuracy, and timely delivery of food and beverage orders


Assists associates with service and/or billing issues



Verifies proper set-up, service, and cleaning of assigned area throughout shift/event


Visits with guests to ensure satisfaction; promptly communicates any opportunities to management


Analyzes and resolves all problems with employees, guests, client and the operation, with the assistance of management.


Performs opening and closing procedures


Ensures that all equipment is set up properly and operating efficiently and accurately.



Verifies all paperwork is complete and turned in at conclusion of shift/event


Ensures all workstations, storerooms, bar, host stand, decks and dinning areas remain clean, sanitized, safe and sufficiently stocked.


Maintains cleanliness and safety standards throughout the restaurant; follows and upholds all health codes and sanitation regulations


Completes daily point-of-sale reports as requested by management


Adheres to and enforces inventory and labor control measures; performs inventory counts as requested



Performs other duties as assigned





Non-essential Functions:

Assists management with the daily cash procedures and operations


Assists in the timely payment of product invoices.





Education & Experience:

High School Diploma or GED required; Associates degree in Food & Beverage or related field, preferred


Minimum of 2-3 years work experience in front-of-house restaurant or foodservice position, in a high volume environment, required


One year supervisory experience in restaurant or service environment preferred



Experience in cash handling and credit card processing required


Previous experience using computerized POS system required; previous experience with Micros POS preferred.





Knowledge, Skills & Abilities:

Excellent guest service skills; ability to adhere to Company's GuestPath Universal Service Standards



Ability to complete required pre-employment sanitation and alcohol service training


Knowledgeable in the operation of a high volume sit-down restaurant with high service standards.


Possess knowledge of restaurant operations.


Basic math skills; ability to accurately total guest checks, account for cash and inventory.


Strong verbal and written communication skills - ability to communicate with staff and to prepare written reports



Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.


Highly motivated, ability to take initiative.


Team-oriented; ability to work effectively with others


Ability to work in fast-paced environment





Physical Requirements:

Ability to remain on feet for entire length of shift


Constant standing, walking, bending, reaching and repetitive motions.


Ability to maneuver between tables and around corners.


Ability to lift, balance and move large food trays, weighing up to 35 lbs.



Visual acuity and hearing sufficient to take orders and prepare bills.





Environmental Working Conditions:

Majority of time spent alternating between indoor, climate-controlled environment of restaurant and temperature fluctuations of warehouse and kitchen.


May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.



Who We AreTake your career beyond the ordinary-to the extraordinary.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Boise , Floor Supervisor, Other , Boise, Idaho

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