BoiseRecruiter Since 2001
the smart solution for Boise jobs

Supervisor Client Services

Company: Quad/Graphics
Location: Boise
Posted on: December 4, 2019

Job Description:

Employees at Quad thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We're all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way. Quad is seeking a Client Services Supervisor to be based onsite with one of our clients in Boise, ID. The primary role of the Supervisor Client Services is to work onsite with the client, managing the execution of multiple, complex projects in support of the client's marketing campaigns. The Supervisor is responsible for retention and growth of the existing client base through individual efforts and efforts of the clients services team to deliver profitable quality service. The Supervisor will manage a team that support and manage client assignments. Supervisors will work closely with client to develop project timelines, including communicating key dates to all parties involved in the project. Supervisors must demonstrate a positive attitude and communication in this client-facing role.Responsibilities may include: Support your assigned client team in various aspects and stages of marketing execution Learn and enforce the client's processes and approval workflows; Become the subject matter expert within your assigned category Execute full life-cycle project management for marketing campaigns, including (but not limited to) analysis of client project requirements, scoping, scheduling, approvals, timeline adjustment - including working with creative and production on-site teams as necessary Constantly manage client expectations, as well as those of other agency and vendor partners Act as an advocate and primary liaison between client and internal creative/production teams Work closely with internal teams and client Marketing Operations to create appropriate timelines specs and RFQ's; Clearly communicate those to client Supervise and manage assigned team to ensure client deadlines and quality are met, including all account records and activities are completed within guidelines, policy and procedures. Identify potential risks; manage communication and change control processes when necessary Provide Manager Client Services and/or client with real-time status on projects and as requested Build and maintain client relationships with low-and-mid level management. Suggest opportunities to the Director Client Services to educate the client on Quad's services - directly or through the Client Services team. Act proactively to manage the business effectively. Keep management informed regularly of events/issues that could impact client relationship. Supervisory responsibilities include: interviewing, training, planning, assigning and directing work; evaluating work quality. Provide thorough client input to the respective internal teams. Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad. Take a proactive role to improve workflow process and job profitability. Work with the Director Client Services to recommend training, education and professional growth for Client team members.Qualifications Bachelor's degree in advertising, communication, marketing or related field required Minimum 4 years of experience including: retail marketing, corporate marketing department and advertising agency. Ability to inform and educate staff to support goals and objectives. Understanding of marketing strategy, creative, photography/videography, print production, media and digital. Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement. Ability to supervise and develop staff in a highly interactive team environment. Ability to respond quickly and effectively to clients' needs and issues. Strong written and verbal communication and interpersonal skills. Ability to understand and communicate issues verbally and in writing to clients, associates and management. Ability to relate to and develop relationships with Client's low-and-mid level management. Ability to understand and manage the execution of tasks to achieve Client's marketing goals. Ability to achieve a spirit of teamwork and cooperation within the Client Service team Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence. Ability to set and prioritize goals and achieve them as scheduled. Demonstrate flexibility to adjust to rapidly changing requirements and schedules. Demonstrate an analytical approach to problem solving. Demonstrate the ability to act on own initiative. Ability and willingness to take direction from superiors. Ability and willingness to seek suggestions from peers and employees. Ability and willingness to build and maintain positive relationships quickly. Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance. Experience with MS Word, MS Excel, MS PowerPoint and Outlook. Basic understanding of remote conductivity to communicate with Quad headquarters. Additional Company InformationWe offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad/Graphics is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.Drug Free Workplace

Keywords: Quad/Graphics, Boise , Supervisor Client Services, Other , Boise, Idaho

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Auto Tech - Flexible Hours
Description: Auto Tech - Flexible Hours Job Description: Accelerate your potential Geared for the Driven Interested in a rewarding career with great pay, outstanding benefits and the opportunity to grow Valvoline (more...)
Company: Valvoline Instant Oil Change
Location: Garden City
Posted on: 12/10/2019

Training CDL B Bus Driver - Competitive hourly wages! - Meridian, ID (Boise)
Description: Student Transportation of America is growing We are seeking a safe driver to transport children to and from school each day on established routes. Additional extracurricular runs
Company: Student Transportation of America
Location: Boise
Posted on: 12/10/2019

Power-Generation Equipment Repairer (91D)
Description: 91D Power-Generation Equipment Repairer Job ID: 1161916 Job Views: 31 Location: BOISE, Idaho, United States ZIP Code: 83705 Job Category: Mechanic and Maintenance Posted: 12.06.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Boise
Posted on: 12/10/2019


Integrated Family of Test Equipment Operator (94Y)
Description: 94Y Integrated Family of Test Equipment Operator Job ID: 1161935 Job Views: 48 Location: BOISE, Idaho, United States ZIP Code: 83705 Job Category: Mechanic and Maintenance Posted: 12.06.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Boise
Posted on: 12/10/2019

CDL B Bus Driver - Competitive hourly wages! - Meridian, ID (Garden City)
Description: Student Transportation of America is growing We are seeking a safe driver to transport children to and from school each day on established routes. Additional extracurricular runs
Company: Student Transportation of America
Location: Garden City
Posted on: 12/10/2019

CDL A Truck Drivers - $3,000 Sign-On Bonus!!
Description: Head Out West in Comfort At Andrus, we support you by offering fully loaded equipment that is ready to get you on the road safe and sound - Solo Driver - Pay amp Bonuses - 3,000 Sign-On Bonus - 500 (more...)
Company: Andrus Transportation
Location: Boise
Posted on: 12/10/2019

Training CDL B Bus Driver - Paid Training! - Meridian, ID (Garden City)
Description: Student Transportation of America is growing We are seeking a safe driver to transport children to and from school each day on established routes. Additional extracurricular
Company: Student Transportation of America
Location: Garden City
Posted on: 12/10/2019

Travel Operating Room Nurse (OR RN), New Hampshire
Description: Travel Operating Room Nurse OR RN New Hampshire Location: New Hampshire Start Date: 12/8/2019 Shift Details: 8H Days 7:00 AM-3:00 PM 40 hours
Company: Triage Staffing
Location: Boise
Posted on: 12/10/2019

CDL B Bus Driver - Competitive hourly wages! - Meridian, ID (Boise)
Description: Student Transportation of America is growing We are seeking a safe driver to transport children to and from school each day on established routes. Additional extracurricular runs
Company: Student Transportation of America
Location: Boise
Posted on: 12/10/2019

CDL B Bus Driver - Paid Training! - Meridian, ID (Boise)
Description: Student Transportation of America is growing We are seeking a safe driver to transport children to and from school each day on established routes. Additional extracurricular runs
Company: Student Transportation of America
Location: Boise
Posted on: 12/10/2019

Log In or Create An Account

Get the latest Idaho jobs by following @recnetID on Twitter!

Boise RSS job feeds