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CS E2E Serviceability & Diagnostics Data Architect

Company: HP
Location: Boise
Posted on: March 24, 2020

Job Description:

Data Architect:? Going forward within HP we must embrace and use data in different ways to create more value for our customers.? Today we capture a lot of data within HP, but we do not use if effectively.? Comparing ourselves against companies created in the last 5 to 10 years, HP is not as effective as capturing and using data.? Moving forward we need to embrace the application of new technologies and data as a critical opportunity.?

This future leader will be responsible to:

Establish conceptual subject area data models to classify and group foundational information that is critical to generate customer, product and customer service insights Refine these subject area data models into conceptual entity models and then down to logical and physical models to enable implementation Establish and define the relationships between the data subject areas working with the subject matter experts to align on the model content. Identify and document glossary of terms and concepts appropriate to the subject areas to establish standard common business vocabulary, express strategic data requirements to align with CS (Customer Support) strategy and related business architecture. Influence the CS business architecture to facilitate access and use of this data model Establish standardized, CS common data model. Review proposed model against current system implementations and propose approach to align naming conventions, attributes and data standards to avoid redundancy of data, ensure data quality Work with the system and solution experts to ensure adoption of the entity model and data standards to ensure the data is available for product, customer and customer insights analysis and resulting actions

This leader will collaborate within HP to guide how the data will be stored, consumed, integrated and managed by different data entities and systems, as well as any applications using or processing that data in some way.?

Job family definition: Conceptualizes designs, develops, integrates, deploys and maintains the CS conceptual data subject areas, the associated entity, logical and physical data model? and data components by applying specialized knowledge of information, data and database management disciplines to provide world-class solutions for customer, product and customer service insights within CS. Ensures organizational and team member success by applying knowledge of high-performance team techniques, coaching techniques, mentoring models and collaboration strategies to work collaboratively as a member of a high-performance team and to provide coaching/ mentoring to other team members as appropriate. Collaborate across business units to enhance knowledge of data engineering capability and information management and to increase intellectual capital by applying knowledge of data engineering management strategies and tools, communities of learning, delivery organizations and knowledge management tools, to contribute to the continuous enhancement and communication of the information management body of knowledge. Develops the data components of application solutions by applying knowledge of service offerings, capabilities, innovation, sales pursuit strategy, and data engineering solutions best practices to collaborate with the solution development team and the client to develop winning solutions that ensure win rates, margins and revenues are improved.

Requirements: (Master Level)

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in HP's most complex disciplines. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function. (TCP review board required in TCP families)

Responsibilities:

Applies deep broad technical knowledge of technology and industry trends to lead development, implementation and maintenance of high risk / critical data solutions in high complexity environments. Leads the resolution of critical and highly complex data problems for large/ critical/ complex projects.

Elicit review, and validate data requirements, including: Meta data, Modelling (Conceptual, Logical, Physical), Data delivery, and Business intelligence. Designs the data architecture and data integration layers. Ensures the integration of the data and information components of a solution and the alignment of information resources to the customer support strategies and architectures.

Develops the CS Serviceability Data Model and collaborate with CS Solution Architects in the creation and maintenance of processes and standards for the CS Data Model.

Provides Technical Leadership, and use technology trends to:
Educate the organization on deriving value and insights from have a consistent common data model aligned to CS business process modelEducate the organization on approach and value of data modelling and data governance.Provide expertise and practical insights as part of business and solution architecture reviewsInterpret biases among the different technical worlds.Enable leadership to make informed decisions.Reviews data components of solutions and proposals. Participates in program and technology selection technical reviews

PandoLogic.Category: Technology, Keywords: Data Architect

Keywords: HP, Boise , CS E2E Serviceability & Diagnostics Data Architect, Other , Boise, Idaho

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