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Strategic Account Specialist

Company: AmerisourceBergen
Location: Boise
Posted on: September 7, 2020

Job Description:

Description MWI a division of AmerisourceBergen Drug Corporation fosters the can-do spirit and a whatever it takes approach to customer service. We have a diverse workforce, many of whom are long-term employees who embrace our core values of customer service, integrity, dedication, innovation, and quality. Each has a passion for what they do in support of our mission: MWI will be the best resource to the animal health industry by delivering superior value, efficiency, and innovation.The Strategic Account Specialist will be responsible for the day-to-day relationship between MWI and the MARs strategic accounts by providing superior customer service and support. The Strategic Account Specialist will also develop and maintain successful working relationships with relevant departments at MWI that will best serve the customer. - Provide all facets of customer service to the Strategic Accounts. This includes high volume phone support and timely response to email inquiries. - Service incoming customer calls, emails and faxes by responding to general inquires for assistance. - Reconcile potential damaged and lost shipments. Including processing product returns and credits. - Generate and customize weekly reports and ad hoc requests as required. - Maintains frequent contact with internal and external customers in order to address all issues with assigned area of responsibility - Analyze and investigate customer issues by taking the appropriate action in a professional and timely manner - High school diploma or equivalent is required; a bachelor's degree is preferred. - Customer service or sales background is preferred; veterinary clinic experience is desirable. - Must have excellent communication and interpersonal skills. - Intermediate or advanced excel skills are required and a proficiency with Word and Outlook is needed. - Ability to deal with stressful situations as they arise. AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures. United States-Idaho-Boise83705

Keywords: AmerisourceBergen, Boise , Strategic Account Specialist, Other , Boise, Idaho

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