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General Manager II

Company: National Express
Location: Boise
Posted on: September 12, 2020

Job Description:

Express LLC (NELLC) is the North American subsidiary of National Express Group,

PLC, one of the premier transportation firms in the United Kingdom. We operate

across 34 states and three provinces. All organizations share a strong commitment

to provide the highest level of transportation safety, quality transportation,

outstanding customer service and positive employee relations. National Express

School (NEXS) operates more than 22,500 school buses, serves more than 550

school districts in 31 states and three provinces, and transports more than 1.3

million students on a daily basis. National Express Transit (NEXT) operations

transport more than 22 million passengers annually with more than 2,800

vehicles. National Express Shuttle (WeDriveU) serves more than nine million

corporate and university passengers annually. NELLC’s corporate headquarters,

located in Lisle, Illinois, houses the administrative and corporate support

functions for the organization. Our 290 local customer service centers (CSCs)

are supported by regional operations teams located throughout North America.

Responsibilities:

Delivers overall performance and results for the CSC.

Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.

Ensures the CSC is a “customer-centric” team that is focused on building strong and effective partnerships

Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies.

Communicates company values, strategies and objectives in an effort to share information and while encouraging feedback and input.

Review budgets and develop the annual operating plan business review.

Develop short and long-range business plans to increase incremental business, revenues and margins.

Directs, coaches and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator and Safety Supervisor to obtain the required skills and abilities to act independently in their job assignments.

Builds company image by collaborating with customers, government, community organizations, and employees while demonstrating strong and ethical business practices.

Creates a culture of safety while providing a high quality of service.

Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns

Meets regularly with school district administrators to review service quality and performance.

Enhances and builds on current customer relationships to ensure customer retention.

Works with Regional Vice President and Marketing & Sales department in gathering data and assisting in the sales process in pursuit of new business.

Company name is: Durham School Services

Qualifications

Bachelor’s degree in business administration, management or related field or 10 years of comparable experience; MBA preferred

At least 3 years of supervisory experience and P&L oversight

Proven ability to meet service delivery expectations including customer and safety

Bi-lingual abilities a plus

Knowledge of risk assessment to resolve customer issues which do not expose the Company to unnecessary risk.

Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel.

Knowledge of customer service best practices to build strong customer relationships

Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents.

Knowledge of leadership and management practices and techniques.

Durham School Services is an Equal Opportunity Employer.

For more information please visit http://www.durhamschoolservices.com at http://www.durhamschoolservices.com/ or http://www.nellc.com at http://www.nellc.com/ .

Key Words : Student Transportation Manager, Manager of Student Transportation, Transportation Manager, Transit Manager, Location Manager, Contract Manager, Assistant Transportation Director, Student Transportation Director, Transportation Director, Bus, School Bus, Buses, Coaches, Student, Pupil, Passenger, Charter, Transportation, Transit, Para transit, Special Needs Transportation, Logistics, Operations, Transport, Route, CMF 88, 88M, 88N, 88Z

Company name is: Durham School Services

Job: Operations Field

Primary Location: United States-Idaho-Boise-Boise, ID

Keywords: National Express, Boise , General Manager II, Other , Boise, Idaho

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