Express LLC (NELLC) is the North American subsidiary of National
PLC, one of the premier transportation firms in the United
Kingdom. We operate
across 34 states and three provinces. All organizations share a
to provide the highest level of transportation safety, quality
outstanding customer service and positive employee relations.
School (NEXS) operates more than 22,500 school buses, serves
more than 550
school districts in 31 states and three provinces, and
transports more than 1.3
million students on a daily basis. National Express Transit
transport more than 22 million passengers annually with more
vehicles. National Express Shuttle (WeDriveU) serves more than
corporate and university passengers annually. NELLC’s corporate
located in Lisle, Illinois, houses the administrative and
functions for the organization. Our 290 local customer service
are supported by regional operations teams located throughout
Delivers overall performance and results for the CSC.
Collaborates with company leaders to understand overall business
goals and creates a CSC operating plan to support these
Ensures the CSC is a “customer-centric” team that is focused on
building strong and effective partnerships
Develops CSC plans and priorities to address resource and
operational challenges as guided by the Regional Manager and
company standard operating procedures and policies.
Communicates company values, strategies and objectives in an
effort to share information and while encouraging feedback and
Review budgets and develop the annual operating plan business
Develop short and long-range business plans to increase
incremental business, revenues and margins.
Directs, coaches and develops CSC staff including Operations
Supervisor, Dispatcher, Router, Office Administrator, Driver
Maintenance, Charter Coordinator and Safety Supervisor to obtain
the required skills and abilities to act independently in their job
Builds company image by collaborating with customers,
government, community organizations, and employees while
demonstrating strong and ethical business practices.
Creates a culture of safety while providing a high quality of
Identifies key safety issues affecting the safety of passengers
and employees and takes corrective action to resolve these
Meets regularly with school district administrators to review
service quality and performance.
Enhances and builds on current customer relationships to ensure
Works with Regional Vice President and Marketing & Sales
department in gathering data and assisting in the sales process in
pursuit of new business.
Company name is: Durham School Services
Bachelor’s degree in business administration, management or
related field or 10 years of comparable experience; MBA
At least 3 years of supervisory experience and P&L
Proven ability to meet service delivery expectations including
customer and safety
Bi-lingual abilities a plus
Knowledge of risk assessment to resolve customer issues which do
not expose the Company to unnecessary risk.
Knowledge of the companies, service promise, services,
capabilities, policies, procedures and practices to effectively
manage CSC personnel.
Knowledge of customer service best practices to build strong
Knowledge of contract administration principles and practices to
develop contractual agreements and/or Requests for Proposal
Knowledge of leadership and management practices and
Durham School Services is an Equal Opportunity Employer.
For more information please visit
http://www.durhamschoolservices.com/ or http://www.nellc.com at
Key Words : Student Transportation Manager, Manager of Student
Transportation, Transportation Manager, Transit Manager, Location
Manager, Contract Manager, Assistant Transportation Director,
Student Transportation Director, Transportation Director, Bus,
School Bus, Buses, Coaches, Student, Pupil, Passenger, Charter,
Transportation, Transit, Para transit, Special Needs
Transportation, Logistics, Operations, Transport, Route, CMF 88,
88M, 88N, 88Z
Company name is: Durham School Services
Job: Operations Field
Primary Location: United States-Idaho-Boise-Boise, ID