JLL is hiring a Senior Operations Maintenance Manager to Support
Amazon’s State-of-the-art distribution center in Kent, WA!
Are you looking for your next challenge, great pay, industry
leading benefits, and outstanding career progression? Then get
ready to join the JLL team, supporting Amazon’s distribution
centers! We provide facility management, automation, and
maintenance services in distribution centers across the U.S and
Our teams of JLL technicians, facilities managers, and
administrators work together to keep fulfillment center machinery
running smoothly while upholding a safe environment where all
employees can thrive. As we continue to grow, our JLL facilities
teams need capable people ready to keep buildings and equipment in
safe working order. We have over 1,000 technicians and are
planning to add 500 more skilled workers this year. If you're
looking for a career that will provide a fast-paced work
environment, ability to grow your career and the chance to learn
from the best in the industry, then we’re looking for people like
The Senior Maintenance Manager is the manager on site and
provides leadership and direction to a team of highly skilled
technicians and managers in delivering Material Handling,
Industrial Automation and Robotics services in a 24 / 7 logistics
environment. This position is responsible for achieving the
expected level of service delivery as described in the Service
Level Agreements and measured by Key Performance Indicators.
Additionally, the expected levels of service delivery must be
achieved at the lowest possible cost, minimally within the
prescribed budget for each facility. The Senior MM is part of a
National Operations Team that provides services to the client
across the United States, Mexico and Canada.
This role reports to the Regional Maintenance Manager;
the SR Maintenance Manager supervises the Shift Area
Maintenance Managers, Managing Technicians, CMMS Admin, Controls
Systems Specialists, MHE Technicians and Robotics Technicians.
Sets overall vision and leadership for the operations team .
Establish and execute strategic direction for operations and
maintenance team in alignment with client goals. Ensure all Client
and JLL safety procedures are followed. Develop training programs
to increase team technical capabilities.
Coordinate the operational aspects of the properties in a manner
which protects, maintains and improves the value of the
client's assets .
Inspect buildings’ physical plant routinely to guarantee that
building services are at the highest level of quality standards.
Monitor and review preventive maintenance programs.
Utilize data to develop trends and insights that will drive
continuous improvement in the site performance .
Manage third-party contractors / vendors engaged in operating
and maintaining properties .
Team with Contract Manager to bid and contract for scheduled and
operational maintenance and project services.
Transform existing operational practices to leverage JLL tools,
processes, relationships, best practices to ensure service delivery
is high efficient and effective.
Maintain Site performance indicators .
Lead / assist in site incident investigation, utilize structure
problem solving to identify root cause of failures.
Establish and maintain a safety-first culture by promoting and
driving safe work practices timely training, best practices as well
as delivering rewards and recognitions to promote safe
Work with Sr. Regional Facility Manager and Operations Director
to provide the strategy, vision and continuous improvement to drive
the facility personnel to advance the quality of service delivery
and further the client partnership.
Foster a collaborative teamwork environment. Promote energy and
enthusiasm. Maximize productivity. Motivate employees with
recognition and career growth opportunities.
Ensure optimal roll out and training in the use of standard CMMS
tools, processes and systems where possible. Ensure facility
compliance with use of the new tools.
Complete all performance reviews, both mid-year and year-end, on
a timely basis. Ensure that individuals that do not achieve
excellence or show significant performance problems are coached and
put on improvement plans. Work with HR to ensure proper performance
management steps are taken.
Work with the Operations Director to source employee career
growth and development opportunities within or outside of the
account. Understand employee career growth aspirations to enable
matching of firm needs with employee abilities.
CLIENT RELATIONSHIP MANAGEMENT:
Develop and maintain positive relationship with Client General
Manager and Operations team .
Primary interface with client representatives. Collaborate
to determine client expectations. Ensures delivery of committed
services and overall satisfaction with JLL performance.
Demonstrate leadership, responsiveness and creativity in finding
solutions for service delivery.
Develop and maintain operating budgets for all sites, meeting
targets as defined in KPIs; and, provide written variance analysis
and forecast to client .
Meet facility specific cost savings targets to contribute to the
account achieving significant savings in year one and two of
Work with strategic sourcing professionals to identify cost
savings opportunities and support their contracting efforts.
Work with finance and accounting professionals to produce
on-time and accurate reports, including cost savings initiatives,
variance analyses, etc.
Develop property specific multi-year capital improvement project
plans; and, manage the process to complete the projects.
Undergraduate degree required. Master’s degree in business
administration, engineering technology or related field is
A minimum of eight to ten years of direct supervision of
multi-building operations is required.
Experience in managing MHE, Controls and PIT operations.
Demonstrated experience in managing 24 / 7 operations in a fast
past work environment .
Superior client relationship management skills .
Ability to plan and manage within budget and time constraints
Strategic thinker with strong implementation orientation .
Basic understanding of commercial leases, contract documents and
routine accounting methods .
Familiarity with and understanding of building systems .
Ability to multitask and work without direct supervision .
Excellent prioritization and conflict resolution .
Proficient in and experience with Microsoft Office Suite
(Word, Excel, PowerPoint, Access and Outlook) , and possess strong
written, verbal and people skills . Strong organizational
skills and collaborative management style needed.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and
affiliates, is a leading global provider of real estate and
investment management services. We take our responsibility to
protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the
purposes of processing in connection with JLL’s recruitment
process. We endeavour to keep your personal information secure with
appropriate level of security and keep for as long as we need it
for legitimate business or legal reasons. We will then delete it
safely and securely.
For additional details please see our career site pages for each
For employees in the United States, please see a fully copy of
our Equal Employment Opportunity and Affirmative Action policy here
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and
is committed to working with and providing reasonable
accommodations to individuals with disabilities. If you need a
reasonable accommodation because of a disability for any part of
the employment process – including the online application and/or
overall selection process – you may email us at
Accommodation.Reques@am.jll.com . This email is only to request an
accommodation. Please direct any other general recruiting inquiries
to our Contact Us page > I want to work for JLL.
JLL (NYSE: JLL) is a leading professional services firm that
specializes in real estate and investment management. JLL shapes
the future of real estate for a better world by using the most
advanced technology to create rewarding opportunities, amazing
spaces and sustainable real estate solutions for our clients, our
people and our communities. JLL is a Fortune 500 company with
annual revenue of $18.0 billion, operations in over 80 countries
and a global workforce of more than 93,000 as of December 31, 2019.
JLL is the brand name, and a registered trademark, of Jones Lang
LaSalle Incorporated. For further information, visit jll.com.