Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen’s network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
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The Sales Support Associate will be responsible for developing a
comprehensive understanding of Lumen's internal sales systems and
processes while acting as the subject matter expert for all
internal questions and escalations around these processes. The
Sales Support Associate will support the sales team by driving
rapid responses from internal teams via these processes and systems
as prioritized by Sales Management.
The Main Responsibilities
Will provide direct sales support by utilizing a variety of
organizational and project management skills.
Manage required responses and forms from multiple teams during
Perform administrative changes to internal quoting system
including workbook order entry. Assist sales team with pricing and
quoting group requests and sales credit verifications.
Partner with Business Process Engineering group to identify
areas of process improvement.
Assist in sales funnel management by identifying committed
Expedite sales process by facilitating requests with appropriate
internal groups, coordinating completion, and ensuring timely
Facilitate service inventory investigation.
Schedule follow up customer meeting. Coordinate customer
attendance for local events.
Provide support to sales staff as needed.
What We Look For in a Candidate
Ability to perform multiple tasks
Verbal and written communication skills necessary to fulfill
basic duties of the role.
Up to 2 years' experience in the area of sales or marketing
Ability to work with senior management to complete assigned
tasks on time with minimal supervision.
Ability to work with complex databases and systems
Experience with Salesforce and Excel applications
Ability to prioritize multiple projects in a dynamic and fast
Detail oriented, self-motivated, pro-active, and
Develop effective working relationships with peers, sales team
and across organizational lines.
Excellent interpersonal, verbal and written communication
What to Expect Next
Requisition #: 235956
We are committed to providing equal employment opportunities to
all persons regardless of race, color, ancestry, citizenship,
national origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, “protected statuses”).
We do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to
change based on changing business needs and conditions.