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Service Desk - Starts

Company: Apex Systems
Location: Boise
Posted on: November 20, 2020

Job Description:

Help Desk Technician Location Garden City, ID ? If interested in this position, please email a copy of your updated resume to Melissa and Job Description bull Taking tier 1 level calls in support of the network. bull Using SM7 ticketing system to track issues. bull Resolving customer issues with great service and compassion for their problem. bull Acts as liaison for customers and maintains knowledge of company products and customer service processes. bull Technical backgrounds preferred. bull TechnologiesSkills Windows 7, Windows 10, Active Directory, HardwareSoftware troubleshooting, peripheral equipment troubleshooting, PKI infrastructure encryption emails, command prompt troubleshooting. Responsibilities bull Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. bull Candidates need to have great customer service skills. Ideal candidate will be able to work in a call center environment, answering high volume phone calls. bull Candidates must be reliable, able to learn quickly, and show that they are dependable. Requirements bull Clearance Required Candidates must be U.S. Citizens, and able to obtain andor maintain a Secret security clearance as a condition of employment (we will sponsor qualified candidates). bull Certification CompTIA A, Network, OR Security CE Version (or ability to obtain one within first 60 days on the job site) bull General Excellent customer service experience. Experience with Microsoft Windows OS, HP Service Manager, Remedy or other ticketing system. Experience with basic troubleshooting hardwaresoftware. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Keywords: Apex Systems, Boise , Service Desk - Starts, Other , Boise, Idaho

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