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Service Dispatch

Company: PhoneWorks
Location: Boise
Posted on: November 21, 2020

Job Description:

JOB ANNOUNCEMENT:Service Dispatch Phone Works is a locally owned and operated, Boise based business, established in 1983, with its core focus of connecting businesses with the right technology. Through our core concepts of teamwork, professionalism, positive, “can do” attitudes, continued thirst for knowledge and always doing the right thing, we provide businesses with the best solution to fit their needs both today and into the future. Phone Works is a leader in providing business phone systems, low-voltage infrastructure cabling and contracting carrier services for lines and internet. Service: CompetitiveSalary/Wages: $15 to $17/HR Based on Experience.Appointment Type: Permanent – Full TimeWork Schedule: 8AM—5:00PM Monday - Friday Location: Boise Office This job is open to: The PublicClose Date: Open continuous until filledSummary: Service Dispatcher schedules day-to-day service work, documents work completed by the technicians as well as facilitates follow up work that needs to be done. They would take phone calls and enter service tickets for existing customers listed as house accounts of if they need to be referred to sales for further help. Dispatcher would also insure inventory control in house as well as on service trucks. For large installs they may need to assist in project coordination for new system sales as well as Customer changes and structured cabling jobs.How to Apply: Read all responsibilities and requirements before applying. Send Resume’ to askbev@phoneworksidaho.com. Responsibilities: Obtain a working knowledge of products and services offered by the company through hands on as well as online training materials.Obtain a working knowledge of the in-house CRM through available training.Take inbound service calls and determine if account rep should be engaged or if a service ticket should be entered.Dispatch technicians and support them throughout the day as needs arise to keep them as efficient as possible.Maintain good working relationships with vendors and customers. Attend business functions or trainings as needed.Work closely with Operations Manager to ensure excellence in the service department.Assist new system / Add, Move, Change (AMC) projects and document for company files.Assist in the development and growth of Phone Works.Requirements:Like and use technology daily – we are a technology company. Reliable transportation to visit client sites in and around the Treasure Valley if necessary.Represent the company with the utmost professionalism including attire, ethics, and conduct. Dress for success. Research and understand our business.Rapid Learner – ability to acquire comprehensive knowledge of the current/future technology.Good Communicator – must be comfortable communicating with clients via phone and in person as well as strong writing skills for emails and mailed information.Be able to confidently present in front of people ranging from small to larger groups.Motivated and confident – have the ability to cause clients to take action to implement new technology.Strategic thinker that can create efficient routing solutions that will enhance and create efficiencies for the business.A Team PlayerGood at prioritizing, time management and organizational skills.

Keywords: PhoneWorks, Boise , Service Dispatch, Other , Boise, Idaho

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