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Help Desk Analyst III

Company: Robert Half
Location: Boise
Posted on: November 21, 2020

Job Description:

Description RESPONSIBILITIES 1. Provide remote desktop support for end users' workstations 2. Troubleshoot Microsoft Windows (7, 8, 10) and Office365 3. Troubleshoot Network, VOIP, Internet connectivity problems, peripherals (printers, scanners, and other devices) 4. Troubleshoot PC's using diagnostic software 5. Provide support for backups, antivirus, web filtering, and spam filtering 6. Provide support for common line of business applications (ERP, emails, etc.) 7. Provide support for common IT tasks (password resets, new user setups, etc.) 8. Document, track, and monitor support requests and provide timely feedback to end users during and upon resolution 9. Other duties as assigned by Technology Support Specialist REQUIRED QUALIFICATIONS Organizational and time management skills with strong attention to detail Written, verbal and interpersonal communication skills Working knowledge of Windows operating systems Working knowledge of internal PC components Ability to multi-task and adapt to changes quickly Ability to work independently and in small teams Ability to learn and retain information Maintaining a clean and organized office work space Requirements Microsoft Windows Server, Microsoft Windows, Microsoft Windows 10, Microsoft Office 365, Microsoft Office 365, Active Directory, Basic Troubleshooting, Basic Network Troubleshooting, Basic Troubleshooting, Hardware Troubleshooting, Password Changes, Password Reset, Password Reset, Reset Passwords Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Boise , Help Desk Analyst III, Other , Boise, Idaho

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