Operations Supervisor (Event Crew)

Company: Boise Centre
Location: Boise
Posted on: February 24, 2021

Job Description:

Our Purpose As Idaho's premier event venue, our mission is to WOW our guests with unforgettable experiences. Our team of passionate, creative professionals are devoted to excellence in food, service, amenities and venue management. Our Core Values Integrity is essential to our success Demonstrating pride and professionalism brings excellence to our work Trust, respect and accountability are critical to strong relationships and superior teamwork Combining consistent quality with flexibility differentiates our service from others Mixing passion, collaboration and creativity results in service excellence Department: Operations Reports to: Operations Manager Status: Full Time + Benefits Pay: DOE If you are passionate about providing exceptional customer service, please apply by submitting a resume and cover letter. The Job The Operations Supervisor, supervises and organizes the setup, maintenance and tear-down of all events. The Operations Supervisor oversees all Operations Staff members to ensure event operations are well maintained and presentable for guests. The Operations Supervisor is the primary production and floor contact for clients and events. Reporting to the Operations Manager, the Operations Supervisor is an essential team player across the organization, working collaboratively with all departments to ensure client and guest needs are addressed quickly. What will you be doing? --- Supervises and monitors event set up and operations to ensure space is presentable and meets client expectations and fire code --- Organizes effective teams and draws upon the talents of each team member --- Responsible for opening and closing the building, securing, maintaining the facility performance and tasks completed during each shift --- Accommodates, anticipates, and responds to client and guest needs and requests --- Supervises, motivates, and continually trains and coaches operations team members --- Completes daily shift reports, to-do lists, and other organizational tasks and supervisory reports as needed --- Holds all Operations staff accountable for overall customer service and productivity during events --- Delegates tasks, expectations, priorities and deadlines to operations team --- Defines objectives, sets clear team goals, plans and supervises team projects --- Reads, interprets, and analyzes event orders and diagrams --- Makes decisions within policy guidelines and assumes responsibility --- Provides leadership to promote a positive team environment --- Listens to team members' feedback and helps to resolve issues or conflicts --- Assists Operations Manager with training and performance of operations team members --- Provides and assists with power needs for clients --- Supervises and sets up tables, chairs, and other event equipment in a safe, timely manner as directed by Event Order and complete the tear down at the conclusion of the event --- Maintains cleanliness of event rooms, lobbies, restrooms, service halls, warehouse and storage areas --- Supervises outdoor cleanliness of the Grove Plaza, loading dock and sidewalk perimeter of Boise Centre --- Supervises restrooms cleanliness, restocks restroom supplies, and removes trash --- Operates and supervises use of heavy equipment; forklift, pallet jack, scissor lift, walkie-stacker, and driving vacuum --- Supervises and coordinates loading dock traffic and warehouse activities --- Reports maintenance requests for damages, broken equipment and other facility concerns --- Reports lost and found items immediately for record keeping and storage --- Responds to emergency situations and resolve operational problems --- Assists with building and event security including perimeter checks and monitoring guest access --- Identifies and resolves potential trip hazards, water spills, and broken glass --- Ensures all operations staff follow all safety and organizational policies and procedures --- Responds quickly to client and department needs and changes --- Performs a variety of related tasks and duties as assigned What are we looking for? Required Education/Experience --- Minimum of 1-year event experience, required --- Team leadership experience or supervisory training, required --- Must be willing to become Forklift Certified Required Skills/Abilities --- Leadership skills and ability to direct and delegate tasks --- Proficient computer skills --- Ability to learn HVAC control system --- Skilled in basic audio-visual equipment operation --- Skilled in operation of forklifts, electric pallet jacks and scissor lifts --- Ability to delegate tasks, perform multiple functions, and be flexible with changes in work loads --- Ability to define problems, collect data, establish facts and draw valid conclusions --- Ability to interpret an extensive variety of technical instructions --- Ability to perform multiple functions in a fast-paced environment --- Ability to work in a high-stress, high-volume work environment --- Ability to prioritize tasks and be flexible with changes in work loads --- Provides timely and thorough customer service to internal and external customers --- Communicates regularly within department and cross functional teams --- Interacts professionally and effectively with others --- Professionally deal with own emotions, reactions, and motivations and maintain a courteous demeanor at all times --- Present a neat, clean and professional, appearance by following established grooming and uniform standards --- Responsible to be dependable and a self-starter --- Works as a team player, sharing knowledge and skills --- Regular and reliable work attendance at scheduled time on-site --- Assesses multiple demands and priorities and identifies necessary resources to handle critical work demands --- Ability to read, understand, and carry out simple and detailed written or verbal instructions Physical Requirements --- Ability to safely operate heavy equipment --- Ability to perform heavy manual labor for extended periods --- Occasionally ascends tall heights up to 22 feet --- Occasionally works in outdoor weather conditions --- Frequent standing and walking for long periods of time --- Frequent bending, stooping, kneeling, and twisting --- Frequent reaching and use of ladders, stools, and stairs --- Frequent lifting, pushing and pulling up to 50 pounds --- Exposure to moderate noise levels --- Ability to work outside of normal business hours --- Ability to work long hours, weekends, evenings, and holidays To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. Employment with Boise Centre is subject to satisfactory completion of a background check.

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Keywords: Boise Centre, Boise , Operations Supervisor (Event Crew), Other , Boise, Idaho