Operations Supervisor (Event Crew)
Company: Boise Centre
Location: Boise
Posted on: February 25, 2021
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Job Description:
Our Purpose As Idaho's premier event venue, our mission is to
WOW our guests with unforgettable experiences. Our team of
passionate, creative professionals are devoted to excellence in
food, service, amenities and venue management. Our Core Values
Integrity is essential to our success Demonstrating pride and
professionalism brings excellence to our work Trust, respect and
accountability are critical to strong relationships and superior
teamwork Combining consistent quality with flexibility
differentiates our service from others Mixing passion,
collaboration and creativity results in service excellence
Department: OperationsReports to: Operations ManagerStatus: Full
Time + BenefitsPay: DOEIf you are passionate about providing
exceptional customer service, please apply by submitting a resume
and cover letter.The Job The Operations Supervisor, supervises and
organizes the setup, maintenance and tear-down of all events. The
Operations Supervisor oversees all Operations Staff members to
ensure event operations are well maintained and presentable for
guests. The Operations Supervisor is the primary production and
floor contact for clients and events. Reporting to the Operations
Manager, the Operations Supervisor is an essential team player
across the organization, working collaboratively with all
departments to ensure client and guest needs are addressed quickly.
What will you be doing? Supervises and monitors event set up and
operations to ensure space is presentable and meets client
expectations and fire code Organizes effective teams and draws upon
the talents of each team member Responsible for opening and closing
the building, securing, maintaining the facility performance and
tasks completed during each shift Accommodates, anticipates, and
responds to client and guest needs and requests Supervises,
motivates, and continually trains and coaches operations team
members Completes daily shift reports, to-do lists, and other
organizational tasks and supervisory reports as needed Holds all
Operations staff accountable for overall customer service and
productivity during events Delegates tasks, expectations,
priorities and deadlines to operations team Defines objectives,
sets clear team goals, plans and supervises team projects Reads,
interprets, and analyzes event orders and diagrams Makes decisions
within policy guidelines and assumes responsibility Provides
leadership to promote a positive team environment Listens to team
members' feedback and helps to resolve issues or conflicts Assists
Operations Manager with training and performance of operations team
members Provides and assists with power needs for clients
Supervises and sets up tables, chairs, and other event equipment in
a safe, timely manner as directed by Event Order and complete the
tear down at the conclusion of the event Maintains cleanliness of
event rooms, lobbies, restrooms, service halls, warehouse and
storage areas Supervises outdoor cleanliness of the Grove Plaza,
loading dock and sidewalk perimeter of Boise Centre Supervises
restrooms cleanliness, restocks restroom supplies, and removes
trash Operates and supervises use of heavy equipment; forklift,
pallet jack, scissor lift, walkie-stacker, and driving vacuum
Supervises and coordinates loading dock traffic and warehouse
activities Reports maintenance requests for damages, broken
equipment and other facility concerns Reports lost and found items
immediately for record keeping and storage Responds to emergency
situations and resolve operational problems Assists with building
and event security including perimeter checks and monitoring guest
access Identifies and resolves potential trip hazards, water
spills, and broken glass Ensures all operations staff follow all
safety and organizational policies and procedures Responds quickly
to client and department needs and changes Performs a variety of
related tasks and duties as assignedWhat are we looking
for?Required Education/Experience Minimum of 1-year event
experience, required Team leadership experience or supervisory
training, required Must be willing to become Forklift
CertifiedRequired Skills/Abilities Leadership skills and ability to
direct and delegate tasks Proficient computer skills Ability to
learn HVAC control system Skilled in basic audio-visual equipment
operation Skilled in operation of forklifts, electric pallet jacks
and scissor lifts Ability to delegate tasks, perform multiple
functions, and be flexible with changes in work loads Ability to
define problems, collect data, establish facts and draw valid
conclusions Ability to interpret an extensive variety of technical
instructions Ability to perform multiple functions in a fast-paced
environment Ability to work in a high-stress, high-volume work
environment Ability to prioritize tasks and be flexible with
changes in work loads Provides timely and thorough customer service
to internal and external customers Communicates regularly within
department and cross functional teams Interacts professionally and
effectively with others Professionally deal with own emotions,
reactions, and motivations and maintain a courteous demeanor at all
times Present a neat, clean and professional, appearance by
following established grooming and uniform standards Responsible to
be dependable and a self-starter Works as a team player, sharing
knowledge and skills Regular and reliable work attendance at
scheduled time on-site Assesses multiple demands and priorities and
identifies necessary resources to handle critical work demands
Ability to read, understand, and carry out simple and detailed
written or verbal instructions Physical Requirements Ability to
safely operate heavy equipment Ability to perform heavy manual
labor for extended periods Occasionally ascends tall heights up to
22 feet Occasionally works in outdoor weather conditions Frequent
standing and walking for long periods of time Frequent bending,
stooping, kneeling, and twisting Frequent reaching and use of
ladders, stools, and stairs Frequent lifting, pushing and pulling
up to 50 pounds Exposure to moderate noise levels Ability to work
outside of normal business hours Ability to work long hours,
weekends, evenings, and holidaysTo perform this job successfully,
an individual must be able to perform the essential functions
satisfactorily with or without reasonable accommodation.Employment
with Boise Centre is subject to satisfactory completion of a
background check.PI130730697
Keywords: Boise Centre, Boise , Operations Supervisor (Event Crew), Other , Boise, Idaho
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