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Sr. Product Support Engineer

Company: Jobleads
Location: Boise
Posted on: May 3, 2021

Job Description:

COVID-19 Update: To keep our candidates, colleagues and other visitorssafe, we're making changes to our interview and hiring process. Learn more When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. What will you do? The Senior Product Support Engineer will be supporting our Service team in resolving high profile escalations at customer sites. These will be hardware and applications related. How will you make an impact? Provide technical and product support for released San Jose produced Orbitrap series LC/MS products with emphasis on resolving applications escalation using a system level approach. Create and disseminate important factory and field information critical to product or field service problems, with efforts that support improvements in products and service, corrective action, or cost reductions. Identify gaps in the current support systems and develop or improve and implement customer centric support solutions for current and future products. Work with the factory teams to ensure current products meet our high level of quality and that new products meet product design criteria for serviceability and develop hardware validation criteria. Participate in running training programs for current and future products to the worldwide field service organization and continue to train field service personnel post product launch. Duties also include the maintenance of information on the Product Support Website, including Manuals, Part Numbers, FAQs, field communication documents and Patches. Other miscellaneous duties might be assigned. Location - This position will sit at our San Jose, CA site. Relocation will be provided. How will you get here? Education Minimum educational requirement is M.S. Degree in Chemistry or equivalent field required; PhD preferred. Experience 5+ years of experience in LCMS systems Experience in developing applications and operating/maintaining high end MS equipment such as Orbitrap or Orbitrap Hybrid systems, NMR/FTMS or MRI systems Excellent analytical capability with strong attention to detail Outstanding problem solving and interpersonal skills especially dealing with customers face-to-face Ability to travel a minimum of 25% Knowledge, Skills, Abilities Ability to troubleshoot hardware and applications problems. Excellent verbal and written skills. Working in a cross-functional team environment. At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission"enabling our customers to make the world healthier, cleaner and safer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.""""""" Learn More To access this job later or share with a friend, please enter Name and Email Address below. Your Name Get notified for similar jobs Sign up and receive similar job alerts to your email Enter Email address Get customized job recommendations based on your career area of interest. How would you rate your experience popup Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit . Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Keywords: Jobleads, Boise , Sr. Product Support Engineer, Other , Boise, Idaho

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