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Global Quality Product Manager

Company: HP Inc
Location: Boise
Posted on: June 10, 2021

Job Description:

Global Quality Product Manager

Vision: Drive outcomes to support business growth and customer loyalty for HP by building an efficient Worldwide print product quality improvement ecosystem and by establishing an optimized cost structure for products by segment and market.

Mission: Use data analytics for the discovery, interpretation, and communication of meaningful patterns in data to facilitate early issue identification and improve product quality by influencing Print Global Business Units (GBU).

Quality Program Management

  • Perform analysis of failure rates, service ticket/calls rates to early detect and address any potential quality deviation
  • Drive failure rate reduction for products assigned and propose and manage key initiatives with the GBUs and Delivery Operations and Transactional Category Teams - Represent region as needed
  • Document and forecast intervention and failure rates at the PL and platform level to support Business planning
  • Lead GBU engagement to accelerate technical investigation/fix of detected issues
  • Analyze newly released products quality performance versus expected failure rates
  • Determine the effectiveness and the implementation rate for product countermeasures
  • Ensure efficient closed-loop processes with the GBU and Global Customer Support teams to address serviceability improvements
  • Influence generation-over-generation product design

CS WW Quality - Core Values

  • We are driven by integrity, trust, and respect towards our customers and colleagues
  • We take ownership of our customers problems and work through completion every single time
  • Work through completion in our environment can only be achieved by exercising teamwork
  • We work as a high-performing collaborative team!
  • Your objectives will only be achieved through flexibility, dependability, and strong teamwork

Education and Experience Required:

  • Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent
  • Project management certification such as PMP/PMI certification preferred.
  • Lean Six Sigma or other Quality certification preferred
  • 5 years Quality management experience
  • Strong analytical and problem-solving skills.
  • Demonstrated Growth mindset

Skills & Knowledge

  • Working Knowledge of DAX in Power BI - MS Office 365 suite Excel/PowerPoint)
  • Understand Robotic & database structure with the ability to work in a "big data" environment
  • Basic SQL knowledge
  • Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels.
  • Using project planning tools and software packages to create, manage, and track project results.
  • Demonstrated experience at influencing teams
  • Excellent written and verbal communication skills
  • Drive cross-functional team to focus on the solution instead of focusing on the problem
  • Financial acumen and Business understanding with the ability to identify the critical interdependencies and the short- and long-term trade-offs of decisions.
  • E2E perspective with the ability to manage effective relationships across all value chain functions from R&D to manufacturing, marketing, supply chain Sales, and Support.
  • Ability to create and manage program schedules, budgets, and resource allocation plans


About HP

You're out to reimagine and reinvent what's possible-in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!

Keywords: HP Inc, Boise , Global Quality Product Manager, Other , Boise, Idaho

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