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Field Service Technician II - Casino Gaming/ATMs (Elko, NV)

Company: Everi
Location: Elko
Posted on: June 12, 2021

Job Description:

Be part of our vital customer service as a Field Service Technician working in Elko, NV, and surrounding areas including Elko, Ely, Wendover, Winnemucca, Jackpot, Battle Mountian, Carlin, and Wells Nevada! This role assists with kiosk implementation, setting up servers/networks, installing software, mechanical maintenance, and fulfilling work orders to ensure our customers are very happy. If technology and tinkering with computers excite you, look no further. This position on our field service team allows you to interface with users, vendors, operations, applications, and technical support.Shift: Monday - Friday usually 8 am - 5 pm, On-Call once a week from 12 pm - 9 pm. Some overtime and after-hours expected. Be part of our vital customer service as a Field Service Technician working in Elko, NV, and surrounding areas including Elko, Ely, Wendover, Winnemucca, Jackpot, Battle Mountian, Carlin, and Wells Nevada! This role assists with kiosk implementation, setting up servers/networks, installing software, mechanical maintenance, and fulfilling work orders to ensure our customers are very happy. If technology and tinkering with computers excite you, look no further. This position on our field service team allows you to interface with users, vendors, operations, applications, and technical support.

Shift: Monday - Friday usually 8 am - 5 pm, On-Call once a week from 12 pm - 9 pm. Some overtime and after-hours expected.

Key Responsibilities

  • Provides technical support to customers on operational and maintenance aspects of system equipment.
  • Performs advanced troubleshooting to identify, resolve, and provide root cause analysis on Everi products.
  • Serves as customer contact on technical and service-related issues.
  • Assists with diagnosing mechanical, hardware, software, and systems failures using established procedures.
  • Assists with determining and defining daily objectives for site-specific product installations, maintenance, and customer support.
  • Performs Preventive Maintenance on Everi products as directed by management.
  • Performs site surveys on all new orders.

Skills, Knowledge, & Expertise

  • High School Diploma or GED required.
  • 1-5 years' job experience in a related field preferred.
  • The knowledge base of hardware, software, game/kiosk / ATC platforms, network, and server troubleshooting skills, mechanically inclined, those with computer/cable or cell repair experience, Gamers, and computer builders.

Job Benefits

  • Work on something different every day and flexibility in work!
  • Learning & Development - Internal Subject Matter Experts will get you up to speed on our casino products and more!
  • Flexible PTO and 10 paid holidays throughout the year

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

For All External Staffing Agencies

Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.

Keywords: Everi, Boise , Field Service Technician II - Casino Gaming/ATMs (Elko, NV), Other , Elko, Idaho

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